Frequently Asked Questions

ATTENTION: Do not return this product to the store. For questions on operation, assembly or parts, please contact us at www.greenwayhp.com or 1-866-253-0447.

Q: Why is my water dispenser leaking?

A: If you are experiencing a leak with your water dispenser please do the following to see if the water bottle or the dispenser is leaking.

1. Unplug the unit, turn off the power switch and remove the bottle.

2. Remove the bottle support collar and check the water level inside the reservoir – it should be at roughly three-quarters full. Water level should be approximately 3/4” – 1” BELOW VENT TUBE.

3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle that is leaking due to a small crack or pinhole and it needs to be replaced. If the dispenser is leaking, please contact Greenway Home Products at support@greenwayhp.com or 1-866-253-0447.

Q: Why do I get a plastic taste from my dispenser?

A: As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon

initial start-up of the unit. To remove this taste, simply follow the cleaning instructions outlined in

Cleaning the Reservoirs.

Q: What do the ready-to-dispense indicator lights mean?

A: When illuminated, they mean the following:

Red:	“flashing”	Heater is in operation
	"on”	The hot water has reached its optimum
		temperature and is ready for dispensing
Blue:	"on"	The cold water has reached its optimum
		temperature and is ready for dispensing

Q: What is the spike that goes into the bottle?

A: vitapur® water dispensers feature a “piercing valve” as part of the bottle support collar, providing added convenience for water bottle installation. Depending on the water bottle supplier, a small opening may or may not be present in the bottle cap for this specific purpose. If the piercing valve opening is not present, the entire bottle cap must then be removed to eliminate possible damage to the piercing valve. If the opening is present, remove the protective seal prior to installing the bottle.

VWD5276W specifications

The Greenway Home Products VWD5276W is a highly efficient and versatile water dispenser that caters to the needs of both home and office environments. Designed with user convenience in mind, this water dispenser merges advanced technology with sleek aesthetics to provide a powerful hydration solution.

One of the standout features of the VWD5276W is its dual water temperature functionality. This model offers both hot and cold water options, allowing users to enjoy a refreshing glass of cold water or a warm cup of tea with ease. The hot water feature is particularly convenient, making it ideal for preparing instant beverages or soups, while the cold water function quenches thirst on hot days.

The VWD5276W also incorporates a user-friendly interface, with easy-to-use controls that allow for quick access to the desired water temperature. The design includes indicator lights for operational convenience, ensuring that users are informed about the status of the water dispenser at all times.

In terms of build quality, the VWD5276W is constructed with durable materials, ensuring longevity and reliability. Its compact design makes it suitable for placement in tight spaces, whether on a countertop in a kitchen or in a break room at an office. The sleek white finish complements various decors, providing an elegant touch to any setting.

The water cooler features a spacious loading mechanism for both 3-gallon and 5-gallon water bottles. It is designed for easy bottle replacement, allowing users to enjoy continuous access to clean water without complicated procedures. The unit also includes a drip tray to catch spills, contributing to a cleaner and more convenient experience.

Additionally, the Greenway Home Products VWD5276W is equipped with advanced filtration technologies, ensuring that the water dispensed is free from impurities. This feature enhances the overall taste and quality of the water, making it a preferred choice for health-conscious consumers.

Overall, the Greenway Home Products VWD5276W is a reliable and stylish water dispenser that combines practicality with modern technology. Its array of features, including hot and cold water options, ease of use, and durable construction, make it an excellent addition to any home or office, ensuring that users stay hydrated throughout the day.