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troubleshooting guide
If the power is switched on and the compressor will not start up:
•Make sure the power cord is plugged in properly
•If the water dispenser is brought indoors in the winter, give it a few hours to warm up to room temperature before plugging it in. Cold bottled water or the temperature of the water dispenser itself may affect the thermostat setting. If the room temperature is lower than the thermostat setting or the water dispenser itself is cold the compressor will not start up. We do not advise that you make any adjustments to the thermostat setting.
If water dispenser operation is noisy:
•Make sure the water dispenser sits on a level surface. If the dispenser is noisy after its first use, unplug it for half an hour and try again.
If the condenser becomes too hot:
•When the compressor is working, it is normal for the condenser to be hot. If you are concerned that the temperature is too high, check to see that there is enough room around the water dispenser to allow proper ventilation.
If the cold water tap doesn’t work and the cold water tank freezes
•The cold water tap may freeze under extreme conditions. If the water is not being used, the cooling compartment is loaded and the compressor is running continuously, the cold water tank can freeze.
•To thaw the cold water tank, turn off the power, unplug the unit and remove the water bottle. Keep draining hot water and pouring it back into the water receptacle. Once the tank has thawed, place the bottle on the unit, plug the unit in again, and turn the hot and cold switches back on.
If the water is not cold enough:
•This is due to either a compressor malfunction or the cold water may be in the OFF position.
•Check if the cold water is in the ON position.
•Cold water is used very frequently.
If water is dripping from the dispenser onto the floor:
•The water bottle may have small pinholes or cracks and may be leaking.
•The drain plug in the rear may be improperly fastened. Check that the soft rubber seal is not torn or damaged.
•The drip tray may be full of water. Take out the drip tray and empty it before replacing it.
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