GE JP910, JP970, JP940 owner manual Before you call for service…, Troubleshooting Tips

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Surface elements will not	Improper cookware	• Use pans which are flat and match the diameter
maintain a rolling boil	being used.	of the surface element selected.
or cooking is slow
Surface elements do	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
not work	blown or the circuit breaker
	tripped.
	Cooktop controls	• Check to see the correct control is set for the surface
	improperly set.	element you are using.
		• Check to be sure that the Control Lock Selector is
		turned to UNLOCK.
Cooktop making an	Cooktop is locked.	• Check to be sure the Control Lock Selector is turned
audible sound		to UNLOCK.
Tiny scratches or metal	Incorrect cleaning	• Use recommended cleaning procedures.
marks or abrasions on	methods being used.
radiant cooktop glass
	Cookware with rough	• Be sure cookware bottoms and cookware are clean
surface
	bottoms being used or	before use. Use cookware with smooth bottoms.
	coarse particles (salt	Tiny scratches are not removable but will become
	or sand) were between	less visible in time as a result of cleaning.
	the cookware and the
	surface of the cooktop.
	Cookware has been
	slid across the cooktop
	surface.
Areas of discoloration	Improper cookware	• Marks from aluminum and copper pans as well as
or dark streaks on the	being used.	mineral deposits from water or food can be removed
cooktop		with the cleaning cream.
	Hot surface on a model	• This is normal. The surface may appear discolored
	with a light colored cooktop.	when it is hot. This is temporary and will disappear
		as the glass cools.
	Food spillovers not cleaned	• See the Cleaning the glass cooktop section.
	before next use.
	Incorrect cleaning methods	• Use recommended cleaning procedures.
	being used.
Plastic melted to	Hot cooktop came into	• See the Glass surface—potential for permanent damage
the surface	contact with plastic placed	section in the Cleaning the glass cooktop section.
	on the hot cooktop.
Pitting (or indentation)	Hot sugar mixture spilled	• Call a qualified technician for replacement.
of the cooktop	on the cooktop.
Frequent cycling off and	Improper cookware	• Use only flat cookware to minimize cycling.
on of surface elements	being used.	See the Surface elements cycle on and off section.
Control knob will	Cooktop controls	• When the knob is in the OFF position, it must be
not turn	improperly set.	pushed in before it can be turned. When the knob
		is in any other position, it can be turned without
		being pushed in.

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