Samsung FE-R500WB, FE-R500_XAC Troubleshooting, Problem Possible Cause Solution, Code Cause

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troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM

 

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

 

 

 

The range is not

The appliance has been installed

•

Place the oven rack in the center of the

level.

improperly.

 

oven. Place a level on the oven rack.

 

 

 

 

 

 

Adjust the leveling legs at the base of the

 

 

 

 

 

 

range until the oven rack is level.

 

 

 

 

 

•

Insure the floor is level and strong and

 

 

 

 

 

 

stable enough to adequately support the

 

 

 

 

 

 

range.

 

 

 

 

 

 

 

 

The floor is sagging or sloping.

•

Contact a carpenter to correct the

 

 

 

 

 

 

situation.

 

 

 

 

 

 

 

 

The kitchen cabinets are not

•

Insure the cabinets are square and provide

 

properly aligned and make the

 

sufficient room for installation.

 

range appear to be not level.

 

 

 

 

 

 

 

 

 

The appliance

The kitchen cabinets are not

•

Contact a builder or installer to make the

must be accessed

square and built too tightly in to the

 

appliance accessible.

for servicing and

appliance.

 

 

cannot be moved

 

 

 

 

 

 

The carpet is interfering with

•

Provide sufficient space so the range can

easily.

movement of the range.

 

be lifted over the carpet.

 

 

 

 

 

 

 

The oven control

You have a function error code.

•

Press the CLEAR/OFF pad and restart

beeps and displays

 

 

 

 

 

the oven. If the problem persists,

an F error code.

 

CODE

CAUSE

 

 

disconnect all power to the range for at

 

 

-SE-

Shorted key

 

 

least 30 seconds and then reconnect the

 

 

E-27

oven sensor opened

 

 

power. If this does not solve the problem,

 

 

E-28

Oven sensor shorted

 

 

call for service.

 

 

E-08

Oven heating error

 

 

 

 

 

E-0A

Oven heating over

 

 

 

 

 

E-0E

Door locking error

 

 

 

 

 

 

 

 

 

 

The surface units

Improper cookware is being used.

•

Use pans which are flat and match the

will not maintain

 

 

 

 

 

diameter of the surface unit selected.

a rolling boil or

 

 

 

 

 

 

In some areas, the power (voltage)

•

Cover the pan with a lid until the desired

will not cook fast

may be low.

 

heat is obtained.

enough.

 

 

 

 

 

 

The surface units

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

will not turn on.

or the circuit breaker tripped.

 

breaker.

 

 

 

 

 

 

 

 

The cooktop controls are set

•

Check to see the correct control is set for

 

improperly.

 

the surface unit you are using.

 

 

 

 

 

 

The surface unit

This is normal. The unit is still on and hot.

stops glowing when

 

 

 

 

 

 

changed to a lower

 

 

 

 

 

 

setting.

 

 

 

 

 

 

 

 

 

 

 

 

 

56_ Troubleshooting

FE-R500_XAC DG68-00295A.indb 56

2010-02-18 �� 11:33:34

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Contents Electric Range Features of your new range Latest in heat-distribution technologyImportant safety instructions Safety precautionsANTI-TIP Device Manual for instructionsDo not enter inside the oven Surface Cooking Units Oven Warming Drawer Ventilating Hood Important safety instructions Important safety instructions Important safety instructions FE-R500XAC DG68-00295A.indb This may result in fire. Do not over-heat food Circuit Breakers Contents What’s included with your range Introducing your new rangeOverview About the radiant surface elements Surface cookingAbout surface cooking Cooking areas Hot surface indicatorLocation of the radiant surface elements and controls How to set the appliance for surface cooking Recommended settingsSingle surface unit control knob left rear, right rear Dual surface unit control knob left front, right frontUsing the warming center Surface warmer will not glow red like the cooking elementsPress the Warming Center ON/OFF pad Level Type of FoodCorrect Incorrect Using the proper cookwareChoosing the proper cookware Cleaning Protecting the smoothtop surfacePreventing marks and scratches Preventing stainsUsing the warming drawer About the warming drawerTurning the warming drawer on or off Levels Type of FoodLow Rolls soft, empty dinner plates Medium Roasts beef, pork, lambOperating the oven Oven control panelSetting the clock How to set the clockHow to change between a 12-hour and 24-hour display Press the SET/START or Clock AM/PM padMinimum and maximum settings Setting the kitchen timerHow to set the timer Feature Minimum MaximumUsing the oven racks Before using the racksOven rack positions Baking layer cakesBaking How to set the thermostatHow to adjust the thermostat while cooking Tips for convection baking How to set the oven for convection bakingConvection baking Recommended convection baking guide PieCookies BreadsHow to set the oven for convection roasting Convection roastingRecommended convection roasting guide PorkPoultry LambHow to set the oven for timed cooking Timed cookingDelay timed cooking How to set the oven for delay timed cookingUsing the broil pan How to set the oven for broilingBroiling Broil stop positionRecommended broiling guide How to recall a setting Using the custom cook featureHow to record a recipe setting How to set the oven for proofing ProofingTurning the oven light on and off Using the keep warm functionHow to use the keep warm feature Hour energy saving Extra featuresFahrenheit or Celsius temperature selection Convection auto conversion feature Thermostat adjustmentSound on/off Control lockoutSetting the Sabbath For use on the Jewish Sabbath & HolidaysMaintaining your appliance Self-cleaningBefore a self-cleaning cycle How to set the oven for self-cleaning How to delay the start of self-cleaningHow to turn off the self-cleaning feature After a self-cleaning cycleAfter a steam-cleaning cycle Steam-cleaningHow to set the oven for steam-cleaning Care and cleaning of the oven Cleaning painted parts and decorative trimCleaning stainless steel surfaces Oven ventOven door Cleaning the broil pan and insertOven racks Care and cleaning of the glass cooktop Normal daily use cleaningRemoving burned-on residue Removing heavy, burned-on residueCleaning the cooktop seal Cleaning sugary spills and melted plasticRemoving metal marks and scratches Potential for permanent damage to the glass surfaceHow to remove the door How to replace the doorRemoving and replacing the oven door Locked position Unlocked positionHow to remove the warming drawer How to replace the warming drawerRemoving and replacing the warming drawer Unlocked position Locked positionChanging the oven light Troubleshooting TroubleshootingProblem Possible Cause Solution Code CauseAreas Discoloration onCooktop Frequently cycles onTemperature is too Self-cleanCleaning cycle Not open after a Self-cleaning cycleOven not clean after Steam from the ventBurning or oily odor Emitting fromWarranty Limited Warranty to Original PurchaserFE-R500XAC DG68-00295A.indb 2010-02-18 Questions or COMMENTS?

DG68-00295A, FE-R500_XAC, FE-R500, FE-R500WB specifications

The Samsung FE-R500 series, including models FE-R500WB, FE-R500, and FE-R500_XAC, is a cutting-edge range of refrigerators designed to elevate kitchen aesthetics while providing advanced functionality. These appliances embody Samsung's commitment to innovation and eco-friendly technology, making them an ideal choice for modern households.

One of the standout features of the FE-R500 series is the spacious interior layout, which maximizes the available storage space. With multiple shelving options and adjustable compartments, users can easily organize groceries and access items without hassle. The refrigerator’s design ensures that fruits, vegetables, and beverages are kept fresh for longer periods, reducing food waste.

A defining characteristic of the FE-R500 models is their energy efficiency. Equipped with Samsung's Digital Inverter Compressor, these refrigerators automatically adjust their cooling performance based on usage patterns, ensuring optimal energy consumption. This feature not only helps in lowering electricity bills but also contributes to a more sustainable environment. The models meet and often exceed energy efficiency ratings, showcasing Samsung's dedication to producing eco-conscious appliances.

In terms of technology, the FE-R500 series offers a range of smart features. The Smart Digital Panel allows users to adjust temperature settings, control cooling modes, and even receive alerts if the door remains open for too long. With built-in Wi-Fi connectivity, homeowners can monitor their refrigerator remotely, ensuring food safety and proper maintenance from anywhere.

Additionally, the FE-R500's exterior boasts a sleek and stylish finish, available in various colors to suit any kitchen decor. The easy-to-clean stainless steel surface not only adds to the visual appeal but is also designed to resist fingerprints, ensuring that the refrigerator always looks pristine.

The presence of a comprehensive cooling system, including Multi Air Flow, further enhances the efficiency of the FE-R500 series. This technology ensures that cool air is evenly distributed throughout the refrigerator, maintaining consistent temperatures across different compartments.

In conclusion, the Samsung FE-R500 series, including the FE-R500WB, FE-R500, and FE-R500_XAC, combines style, efficiency, and advanced technology, making them excellent choices for those seeking reliability and modern features in their kitchen appliances. With a focus on performance and sustainability, these refrigerators are a testament to Samsung’s engineering prowess and commitment to quality.
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