Samsung Troubleshooting for Refrigerator Issues

Troubleshooting

PROBLEM

SOLUTION

The refrigerator	• Check that the power plug is properly connected.
does not work at	• Check if the set temperature on the digital display is warmer than the freezer or fridge
all or it does not	inner temperature. If it is, set the refrigerator colder.
chill sufficiently.	• Is the refrigerator in direct sunlight or located near a heat source?
	• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
The food in the	• Check if the set temperature on the digital display is too low.
fridge is frozen.	• Try setting the refrigerator to a warmer temperature.
	• Is the temperature in the room too low? Set the refrigerator warmer.
	• Did you store the food which is juicy in the coldest part of the refrigerator? Try moving
	those items to the other shelves in the fridge instead of keeping them in the colder
	areas or bins.
You hear unusual	• Check that the refrigerator is level and stable.
noise or sounds.	• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
	Try moving the back of the refrigerator at least 2 inches from the wall.
	• Was anything dropped behind or under the refrigerator?
	• A “ticking” sound is heard from inside the refrigerator. It is normal and occurs because
	various accessories are contracting or expanding according to the temperature of the
	refrigerator interior.
	• If it sounds as if something is hitting something else inside the refrigerator, this is normal.
	The sound is caused by the compressor operating at high capacity.
The cabinet-door	• Some heat is normal as anti-condensators are installed in the vertical hinged section of
sealing area of the
	the refrigerator to prevent condensation.
appliance is hot
	• Is the refrigerator door ajar? Condensation can occur when you leave the door open for
and condensation
	a long time.
is occurring.
Ice Maker is not	• Did you wait for 12 hours after installation of the water supply line before making ice?
producing ice.	• Is the water line connected and the shut-off valve opened?
	• Did you manually stop the ice making function?
	• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear
water bubbling in	• This is normal. The bubbling comes from refrigerant circulating through the refrigerator.
the refrigerator.
There is a bad	• Check for spoiled food.
smell in the	• Foods with strong odors (for example, fish) should be tightly covered.
refrigerator.	• Clean out your freezer periodically and throw away any spoiled or suspicious food.
Frost forms on	• Is the air vent blocked? Remove any obstructions so air can circulate freely.
the walls of the	• Allow sufficient space between the stored foods for efficient air circulation.
freezer.	• Is the freezer drawer closed properly?
Water dispenser	• Is the water line connected and the shut-off valve opened?
is not functioning.	• Has the water supply line tubing been crushed or kinked?
	• Make sure the tubing is free and clear of any obstruction.
	• Is the water tank frozen because the fridge temperature is too low?
	Try selecting a warmer setting on the Digital display.
Auto close	• Is there an imbalance between the right and left parts of the door?
system does not	• Open and close the door smoothly 1~2 times. After you do this, the auto close system
work with the	usually works properly again.
freezer door.	• Try opening the door smoothly to avoid unbalancing the right part and the left part of
	the door.
Condensation or	• Condensation or water drops may form if the humidity is too high while the refrigerator
water drops forms
	is operating.
on both sides
	• If condensation or water drops appears on both sides of fridge door’s central part, turn
of fridge door’s
	the Energy Saver mode off after removing the condensation.
central part.

24_ Troubleshooting

DA68-02603A-03.indb 24 13. 4. 25.

�� 2:13