Troubleshooting
6.5 Customer service
First check whether you can remedy the fault yourself (see Troubleshooting). If this is not the case, please contact a qualified service provider.
WARNING
Risk of injury from repairs by
u Repairs and work on the appliance and the power supply cable not described in the Manual (see Mainte- nance) should only be carried out by a qualified service provider.
u Read the appliance designation Fig. 7 (1), service no. Fig. 7 (2)
and serial no. Fig. 7 (3) from the rating plate. The
rating plate is located inside the appliance on the left- hand side.
Fig. 7 u Notify a qualified service provider, specifying the fault, appliance designation Fig. 7 (1), service no. Fig. 7 (2)
and serial Fig. 7 (3) no.
w This will help us to provide you with a faster and more accurate service.
u Keep the appliance closed until the Customer Service engineer arrives.
w The food will stay cool longer.
u Disconnect the power plug (do not pull on the power cord to do this) or switch off the fuse.
6.6 Appliance Information
Make a note of this information when the appliance is installed:
Type Designation: | _____________________ |
Service Number: | _____________________ |
Appliance / Serial Number: | _____________________ |
Date of purchase: | _____________________ |
Where purchased: | _____________________ |
7 Troubleshooting
Your appliance is designed and manufactured for reliable operation and a long lifespan. If a malfunction nonethe- less occurs during operation, please determine if the malfunction is due to an operating error. If a service call determines operator error, you will be charged for the costs incurred, even during the warranty period. You may be able to rectify the following problems yourself:
Problem | Possible Cause | Correction |
The appliance | The appliance is not switched on. | u Switch on the appliance. |
does not work. | The power plug is not properly | u Check the power plug. |
| inserted in the wall socket. |
|
| The fuse in the wall socket is not OK. | u Check the fuse. |
| Power failure | u Keep the appliance closed. |
|
| u Protect the food: place dry ice on top of the food or |
|
| use an alternate freezer, if the power failure persists |
|
| for some time. |
|
| u Do not |
The compressor | When less refrigeration is required, | u This is normal in |
runs for a long | the |
|
time. | switches to a low speed. Although |
|
| the running time is increased as a |
|
| result, energy is saved. |
|
| SuperFrost function is activated. | u The compressor runs long to rapidly freeze food. |
|
| This is normal. |
A LED at the | The inverter is equipped wth a diag- | u The flashing is normal. |
lower rear of the | nostic LED. |
|
appliance (for |
|
|
the compressor) |
|
|
flashes regularly |
|
|
* Depending on model and options | 13 |
|