Troubleshooting Guide
DANGER
ELECTROCUTION HAZARD
Never attempt to repair or perform maintenance on the unit until the main electrical power has been disconnected.
Troubleshooting - What to check when problems occur:
PROBLEM | POSSIBLE CAUSE | REMEDY | |
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Unit not cold enough | Door gasket not sealing properly | Adjust door (See MAINTENANCE; DOOR ALIGN, ADJUST, | |
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| REVERSE). | |
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| Item(s) interfering with door | Reposition or remove item(s). | |
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| Dirty condenser coils | Clean condenser (See MAINTENANCE; CONDENSER | |
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| CLEANING). | |
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| Airflow to front grille blocked | Airflow must not be obstructed to front grille (See | |
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| OPERATION). | |
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| Temperature not set cold enough | Set control knob to cooler setting (See OPERATION). | |
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| Allow 24 hours for temperature to stabilize. | |
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The unit frosts up. | Unit is manual defrost model. | Models CO29 and CO75 are manual defrost (See | |
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| MAINTENANCE; DEFROSTING). | |
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| Door gasket not sealing properly | Adjust door (See MAINTENANCE; DOOR ALIGN, ADJUST, | |
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| REVERSE). | |
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| High ambient temperatures or | Defrost unit manually (See MAINTENANCE; | |
| humidity | DEFROSTING). | |
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Water is leaking out the back of the | Water supply connection leaking | Tighten fitting as required. | |
unit. |
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Ice cubes sticking together | Door gasket not sealing properly | Adjust door (See MAINTENANCE; DOOR ALIGN, ADJUST, | |
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| REVERSE). | |
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| Infrequent use of cubes | Break apart cubes. | |
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Noise during operation | Copper water supply tubing | Carefully bend tubing away from cabinet and | |
| contacting internal components | components. | |
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| Certain sounds are normal. | Soft sounds from the fan and water/dropping sounds | |
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| from the ice maker will be heard. | |
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No ice | Bin arm locked in upright position | Lower bin arm. | |
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| No water to unit | Turn on water or contact plumber. | |
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Not enough ice | Control set too cold | Adjust control to a warmer setting (See OPERATION). | |
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| Ice cube size too large | Set cube size smaller (See MAINTENANCE; ICE MAKER; | |
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| ICE CUBE THICKNESS ADJUST). | |
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| Dirty condenser coils | Clean condenser (See MAINTENANCE; CONDENSER | |
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| CLEANING). | |
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Water leaks into ice bucket. | Water level set too high | Set cube size smaller (See MAINTENANCE; ICE MAKER; | |
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| ICE CUBE THICKNESS ADJUST). | |
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Fresh food section on Combo units | Ice bucket not fully inserted | Push ice bucket into place. | |
too cold |
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Flap door not closed correctly | Be sure flap door is closed correctly. | ||
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Unit too cold | Temperature control set too cold | Set control to warmer setting (See OPERATION). | |
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CO29, CO75 | 19 |