Whirlpool FGP345Y If You Need Assistance Or Service, Before calling for assistance, Problem

Page 25

If You Need Assistance

Or Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll-free telephone number for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.

1. Before calling for assistance . . .

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM

Nothing will operate

The oven will not operate

Burner fails to light

Burner flames are uneven

Burner flames lift off ports, are yellow, or are noisy when turned off

POSSIBLE CAUSE

The power cord is not plugged into a live circuit with proper voltage.

Range is not properly connected to gas supply.

A household fuse has blown or a circuit breaker has tripped.

Controls are not set correctly.

The flow of combustion andlor ventilation air to the range is blocked.

The Oven Temperature Control is not turned to a temperature setting.

The power cord is not plugged into a live circuit with proper vottage.

A household fuse has blown or a circuit breaker has tripped.

Burner ports are clogged.

Burner ports are clogged.

SOLUTION

Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)

Contact an authorized Roper service technician to reconnect range to gas supply. (See Installation Instructions.)

Replace household fuse or reset circuit breaker.

Reset controls, if needed.

Remove blockage to airflow to and around range.

Turn the Oven Temperature Control to a temperature setting.

Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)

Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (sea page 8).

Clean with a straight pin (see page 17 and 22).

Clean with a straight pin (see page 17 and 22). If this fails, call an authorized Roper service technician for service.

Contact an authorized Roper service technician to check air/gas mixture.

Burner

makes

Burner is wet from washing.

popping

noise

 

when on

 

Let dry.

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Contents UseAndCare Thank you for buying a Roper appliance Your safety is important to usALL Ranges can TIP What to do if YOU Smell GAS Important safety InstructionsWhen using the cooktop Grease Control panels Parts And FeaturesUsing Surface Burners Using Your RangeBurner heat settings This SectionRecommended USE Cookware tipsPans Positioning racksHome canning information 6th oven rack position Roasting rackFor best air circulation Using the Minute Timer Setting the clockClock Ynute ClockBaking/roasting Broiling Adjusting the oven temperature controlOven vent Energy saving tipsAnti-tip bracket Surface burner grates and reflector pans Caring For Your RangeSurface burners Lift-up cooktopTo remove Removing the oven doorTo replace Removing the oven bottomCleaning tips Continuous-cleaningOven Hand-cleaning HOW to Clean Cleaning chartPart What To USE OFFWhat to USE PartTo replace the oven light Oven lightProblem If You Need Assistance Or ServiceSolution Before calling for assistanceCooking results are not what you expected If you are not satisfied with how the problem was solved If you need serviceIf you need assistance Length of Warranty Gas Cooking Product WarrantyWhat WE will not PAY for What WE will PAY for
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