HMX96_EN.book Page 79 Friday, April 28, 2006 12:03 PM

Chapter 8: Troubleshooting

Automatic setup fails

•The Ethernet cables are not connected properly or at all. Connect all cables(- Installation).

•The DHCP service is not enabled on the router, or no router is present. Refer to your router’s documentation for instructions on enabling DHCP. If you do not have a

router, you must manually set up the network address (- page 60).

•Internet service is not available. Check your cable/DSL modem or contact your ISP for Internet service issues.

Manual setup fails

•The Ethernet cables are not connected properly or at all. Connect all cables (- Installation).

•The TV IP address is the same as the networked PC’s. The TV IP address must be different from the PC’s IP address.

•The TV IP address is not on the same subnet as the networked PC’s. For example, if the PC has IP 192.168.0.100 with netmask 255.255.255.0, and the TV has IP 192.168.0.200 with netmask 255.255.255.0, then they are both on same subnet. Conversely, if the PC has IP 192.168.1.100 with netmask 255.255.255.0, and the TV has IP 192.168.0.200 with netmask 255.255.255.0, then they are on DIFFERENT sub-nets.

Unstable network connection

•Unplug the Ethernet cables, and then connect them again.

Home server setup problems

The PC (“Home Server”) name is not displayed

•The Ethernet cables are not connected properly or at all. Connect all cables (- Install Guide).

•The network setup on the PC is incorrect. Make sure both the PC and TV are using the same network type (DHCP/ manual) and have compatible network settings.

•The networked PC does not have shared folders set up correctly. See “Set up file sharing on your PC” in Chapter 7 for details.

•There are no master browsers on the network. To configure your networked PC to be the master browser of its subnet, refer to your operating system user guide or consult an IT professional.

•Too many sharing devices are connected. You cannot connect more than 16 sharing devices at one time.

The PC (“Home Server”) name is displayed but the shared folder(s) are not displayed.

•The networked PC does not have shared folders set up correctly. See “Set up file sharing on your PC” in Chapter 7 for details.

•The TV’s user name and password do not match the PC’s. Make sure the user name and password settings in the TV exactly match the settings in the networked PC. User names and passwords are generally case sensitive.

E-mail scheduling problems

Cannot schedule a recording by e-mail

•Select “Test” to confirm the e-mail scheduling setup (- page 69).

•Select “Done” after setting up e-mail scheduling (- page 69).

•See Chapter 7 in this manual.

E-mail test fails after waiting a long time

•The Ethernet cables are not connected properly or at all. Connect all cables(- Installation).

•The DNS (domain name server) is not set up correctly. Check the network settings.

•The SMTP and POP3 server settings are incorrect.

•The “E-mail Address,” “Account,” or “Password” settings are incorrect. User names and passwords are generally case sensitive.

Receiving succeeds but sending fails, or vice-versa

•The SMTP and POP3 server settings are incorrect.

•The “E-mail Address,” “Account,” or “Password” settings are incorrect. User names and passwords are generally case sensitive.

•Your Internet service provider may not support SMTP or POP3 protocols. Check with your ISP for details on supported protocols.

The e-mail test passes, but the TV never responds to the e-mails

•Email scheduling is turned OFF. Turn e-mail scheduling ON (page 68).

•The sender’s e-mail address is not the “Authorized E- mail Address.” Make sure the e-mail address you are using to send e-mails to the TV is the same as the “Authorized E-mail Address” in the TV’s e-mail scheduling setup. See “Set up e-mail scheduling” in Chapter 7.

Note: Responses from the TV can often be delayed a few mintues, depending on e-mail/Internet service availability when you send the request e-mail.

An ADD or DELETE request e-mail returns an “INVALID MAIL VERIFICATION ID” reply

•The e-mail authorization ID is not specified or is different from the TV settings. See “Set up e-mail scheduling” in Chapter 7.

The e-mail was successfully sent but the recording or reminder did not work.

•See “Setting the time and date” on page 28.

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Toshiba 56HMX96 Router, you must manually set up the network address, Home server setup problems, Mail scheduling problems
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56HMX96, 50HMX96 specifications

The Toshiba 50HMX96 and 56HMX96 are part of Toshiba's innovative lineup of high-definition televisions that seamlessly blend cutting-edge technology with user-friendly features. Designed for those who appreciate superior picture quality and immersive viewing experiences, these models offer a range of specifications that cater to modern entertainment needs.

One of the standout features of both models is their impressive 4K Ultra HD resolution, providing four times the resolution of Full HD. This results in crystal-clear images with remarkable detail, whether you're watching the latest blockbuster or your favorite sports event. The picture quality is further enhanced by HDR (High Dynamic Range) technology, which allows for a broader spectrum of colors and contrasts. This means that viewers can enjoy deeper blacks and brighter whites, making every scene more lifelike.

Both the 50HMX96 and 56HMX96 are equipped with Toshiba's CEVO 4K engine, which intelligently upscales lower-resolution content to near-4K quality. This feature ensures that even older films and shows look stunning on the large screen, making the viewing experience more enjoyable. The TVs are also designed to minimize motion blur with their advanced motion interpolation technology, ensuring smooth action scenes and sports events.

In terms of connectivity, Toshiba has made it easy to integrate these models into any smart home setup. Both TVs come with multiple HDMI and USB ports to support a range of devices, such as gaming consoles, Blu-ray players, and external storage drives. Additionally, built-in Wi-Fi provides access to popular streaming services, including Netflix and Hulu, allowing users to enjoy a vast library of content without the need for additional devices.

The design of the 50HMX96 and 56HMX96 is sleek and modern, fitting seamlessly into any living space. Their ultra-thin bezels maximize the screen space, providing an immersive viewing experience without distractions.

Overall, Toshiba's 50HMX96 and 56HMX96 models stand out for their superb picture quality, smart features, and elegant design, making them excellent choices for anyone looking to elevate their home entertainment experience. Whether watching movies, playing video games, or streaming content, these TVs deliver a satisfying performance that enhances every moment spent in front of the screen.
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