If You Need Assistance or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . ..
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will Dperate
The oven NilI not operate
Burner fails to light
POSSIBLE CAUSE
The power cord is not plugged into a live circuit with proper voltage.
Range is not properly con- netted to gas supply.
A household fuse has blown or a circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion and/or ventilation air to the range is blocked.
The Oven Temperature Control is not turned to a temperature setting.
Pilot is extinguished on stand- ing pilot models.
The power cord is not plugged into a live circuit with proper voltage.
A household fuse has blown or a circuit breaker has tripped.
Burner ports are clogged.
Pilot is extinguished on stand- ing pilot models.
SOLUTION
Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)
Contact an authorized Whirlpool service technician to reconnect range to gas supply. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Reset controls, if needed.
Remove blockage to airflow to and around range.
Push in and turn the Oven Temperature Control to a temperature setting.
Light pilot. (See “Lighting standing pilots” on page 11.)
Plug the power cord into a live circuit witt proper voltage. (See Installation Instruc- tions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners
(see page 8).
Clean with a straight pin (see pages 17 and 21).
Light pilot. (See “Lighting standing pilots” on page 11.)
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