TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Your refrigerator will not operate
■Is the power supply cord unplugged? Plug into a grounded 3 prong outlet.
■Has a household fuse or circuit breaker tripped? Replace the fuse or reset the circuit.
■Is the Refrigerator Control turned to the OFF position? Refer to the “Using the Control(s)” section.
■Is the refrigerator defrosting? Recheck to see whether the refrigerator is operating in 30 minutes. Your refrigerator will regularly run an automatic defrost cycle.
The lights do not work
■Is the power supply cord unplugged? Plug into a grounded 3 prong outlet.
■Is a light bulb loose in the socket? Turn the refrigerator control to OFF. Disconnect the refrigerator from the electrical supply. Gently remove the bulb and reinsert. Then reconnect the refrigerator to the electrical supply and reset the refrigerator control.
■Has a light bulb burned out? Replace with an appliance bulb of the same wattage, size, and shape. See the “Changing the Light Bulb(s)” or “Change the Light Bulb” section.
There is water in the defrost drain pan
■Is the refrigerator defrosting? The water will evaporate. It is normal for water to drip into the defrost pan.
■Is it more humid than normal? Expect that the water in the defrost pan will take longer to evaporate. This is normal when it is hot or humid.
The motor seems to run too much
■Is the room temperature hotter than normal? Expect the motor to run longer under warm conditions. At normal room temperatures, expect your motor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more of the time.
■Has a large amount of food just been added to the refrigerator? Adding a large amount of food warms the refrigerator. It is normal for the motor to run longer in order to cool the refrigerator back down. See the “Refrigerator Features” section.
■Are the doors opened often? Expect the motor to run longer when this occurs. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.
■Is the control set correctly for the surrounding conditions? Refer to the “Using the Control(s)” section.
■Are the doors closed completely? Push the doors firmly shut. If they will not shut all the way, see “The doors will not close completely” later in this section.
■Are the condenser coils dirty? This prevents air transfer and makes the motor work harder. Clean the condenser coils. Refer to the “Cleaning” section.
NOTE: Your new refrigerator will run longer than your old one due to its high-efficiency motor.
The refrigerator seems to make too much noise
■The sounds may be normal for your refrigerator. Refer to the “Normal Sounds” section.
The ice maker is not producing ice (on some models)
■Is the freezer temperature cold enough to produce ice? Wait 24 hours after hookup for ice production. See the “Using the Control(s)” section.
■Is the wire shutoff arm in the OFF (arm up) position? Lower the wire shutoff arm to the ON (arm down) position. See the “Ice Maker” section.
■Is the water line shutoff valve to the refrigerator turned on? Turn on the water valve. See the “Water Supply Connection” section.
■Is an ice cube jammed in the ejector arm? Remove the ice from the ejector arm with a plastic utensil. Refer to the “Ice Maker” section.
■Does the ice maker mold have water in it or has no ice been produced? Check to see that your refrigerator has been connected to your home water supply and the supply shutoff valve is turned on. Refer to the “Water Supply Connection” section.
NOTE: If not due to any of the above, there may be a problem with the water line. Call for service.
The ice maker is producing too little ice (on some models)
■Has the ice maker just been installed? Wait 72 hours for full ice production to begin. Once your refrigerator is cooled down, the ice maker should begin producing 70 to 120 cubes every 24 hours.
■Has a large amount of ice just been removed? Allow 24 hours for ice maker to produce more ice.
■Is the control set correctly? Refer to the “Using the Control(s)” section.
■Is the water shutoff valve turned completely on? Turn valve on fully. Refer to the “Water Supply Connection” section.
■Is there a water filter installed on the refrigerator? This filter may be clogged or installed incorrectly. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call a technician or other qualified person.
■Is a reverse osmosis water filtration system connected to your cold water supply? See “Water Supply Requirements.”
Off-taste or gray color in the ice (on some models)
■Are the plumbing connections new, causing discolored or off-flavored ice? Discard the first few batches of ice.
■Have the ice cubes been stored for too long? Throw away old ice and make a new supply.
■Has food in the refrigerator been wrapped properly? Refer to the “Refrigerator Features” section.
