■Is there a water filter installed on the refrigerator? The water filtration system may have air in the lines, causing water to drip. Additional flushing may help clear air from the lines. Normal dispenser use should flush air from the lines within 24 to 72 hours.
Water flow from the dispenser decreases noticeably
■Is there a water filter installed on the refrigerator? The filter may be full or incorrectly installed. Remove the water filter cartridge. See “Water Filtration System.” Operate the dispenser. If the water flow increases noticeably, replace the filter.
The dispenser water is not cool enough
■Has the refrigerator been newly installed? Allow 24 hours for the refrigerator to cool completely.
■Has a large amount of water been recently dispensed? Allow 24 hours for the water to cool completely.
■Has water not been recently dispensed? The first glass of water may not be cool. Discard the first glass of water.
The divider between the two compartments is warm
■The warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.
Temperature is too warm
■Are the air vents blocked in either compartment? This prevents the movement of cold air from the freezer to the refrigerator. Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.
■Are the door(s) opened often? The refrigerator will warm when this occurs. Keep the refrigerator cool by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
■Has a large amount of food just been added to the refrigerator or freezer? Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.
■Are the controls set correctly for the surrounding conditions? See “Using the Controls.”
■Is the refrigerator not cooling? For models with digital controls, turn the unit OFF then ON again to reset. See “Using the Controls.” If this does not correct the problem, call for service.
There is interior moisture buildup
■Are the air vents blocked in the refrigerator? Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.
■Are the doors opened often? Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
■Is the room humid? It is normal for moisture to build up inside the refrigerator when the room air is humid.
■Is the food packaged correctly? Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.
■Are the controls set correctly for the surrounding conditions? See “Using the Controls.”
■Was a self-defrost cycle completed? It is normal for droplets to form after the refrigerator self-defrosts.
The doors will not close completely
■Are food packages blocking the door open? Rearrange containers so that they fit more tightly and take up less space.
■Is the ice storage bin out of position? For models with an interior ice storage bin, push the ice storage bin in all the way. If the ice storage bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice storage bin located on the freezer door, the bin should sit level. To remove the bin, press the release button on the right side of the bin and lift straight up. Replace the bin in the door making sure it is properly aligned and snapped securely into place. See “Ice Maker and Storage Bin.”
■Are the pans, shelves, bins, or baskets out of position? Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See the “Convertible Vegetable/Meat Drawer, Crisper and Covers” section for more information.
■Are the gaskets sticking? Clean gaskets according to the directions in the “Cleaning” section.
■Does the refrigerator wobble or seem unstable? Level the refrigerator. See “Door Closing.”
■Were the doors removed during product installation and not properly replaced? Remove and replace the doors according to the instructions in the “Door Removal” section, or call a qualified service technician.
The doors are difficult to open
■Are the gaskets dirty or sticky? Clean gaskets according to the directions in the “Cleaning” section.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use factory specified replacement parts. Factory specified replacement parts will fit right and work right because they are made with the same precision used to build every new KIRKLAND SIGNATURE® appliance by Whirlpool Corporation.
To locate factory specified replacement parts in your area, call the Costco Support Line for KIRKLAND SIGNATURE® Appliances by Whirlpool Corporation toll free: 1-866-403-5448.
