Whirlpool RE960PXY If You Need Assistance Or Service, Before calling for assistance, Problem

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If You Need Assistance

Or Service

This section is designed to help you save the cost of a service call. Par-t 1 of this section Outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service, When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s Complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.

1. Before calling for assistance . . .

Performance problems often result from little things you can find and fix without tools of any kind. Plea%? check the chart below for problems you can fix. It could save you the cost of a service Call

PROBLEM

Nothing will operate

The oven will not operate

The surface units will not operate

Control knob(s) will not turn

POSSIBLE CAUSE

The power cord is not plugged into a live circuit with proper voltage.

A household fuse has blown or a circuit breaker has tripped.

The Oven Selector is not turned to BAKE or BROIL.

A delayed start time has been set.

The Oven Temperature Control Knob is not turned to a tempera- ture setting.

The automatic MEALTIMER’” clock is not set correctly.

The Stop or Start Time Knobs for the automatic MEALTIMERTM clock are not set at the correct time of day.

A household fuse has blown or a circuit breaker has tripped.

Surface units are not plugged in all the way.

The control knobs are not being set correctly.

You are not pushing in before turning.

SOLUTION

Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)

Replace household fuse or reset circuit breaker.

Turn the Oven Selector to the desired setting.

Wait for the start time to be reached.

Turn the Oven Temperature Control Knob to a temperature setting.

Set the MEALTIMER clock correctly. (See “Usingthe automatic MEALTIMER’” clock” on page 16.)

If a delay start or stop is not desired, the Stop and Start Time Knobs must be turned to the correct time of day. Turn knobs till they pop out.

Replace household fuse or reset circuit breaker.

Plug surface units in all the way. (See “Replacing” on page 23.)

Push control knobs in before turning to a setting.

Push control knob(s) in before turning to a setting.

continued on next page

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Contents Or Service Warranty Thank you for buying a Whirlpool appliance Your safety is important to usOur Consumer Center Number 800-253-1 301 Is toll-free Hours a DayOn next Important Safety InstructionsPage Page Surface Unit control panel Oven control panel Parts And FeaturesPanels Using the surface units Using Your RangeSurface heating indicator light This SectionRecommended USE Cookware tipsPositioning racks Keep reflector bowls clean for best heat reflectionPans Home canning informationFor best air circulation Using the Minute nmer Setting the clockPans on Baking/roastingBroiling Adjusting the oven temperature controlCustom broil Broiling rack position chartRack Position Type of Food From BOlTOM Doneness Quickly searing food, rare steaksEnergy saving tips Broiling tipsTo start baking/roasting now and stop automatically Using the automatic MEALTIMER’ clockTo delay start and stop automatically Oven vent Anti-tip bracket Storage drawerHow Using The Self-CleaningWorks Before you startRemove any pots and pans being stored in the oven Setting the controlsSpecial tips To stop the Self-Cleaning cycle at any timeMove the Lock Lever to the right-the Clean position Surface units and reflector bowls Caring For Your RangeThis RemovingReplacing Cleaning tips Continuous-cleaningLift-up cooktop OvenHand-cleaning Continuous-cleaning oven HOW to Clean Cleaning chartPart What to USE OFFOven Water Oven door glass Paper towel and spray glass CleanerOven Cavity To replace the oven light Oven lightsProblem If You Need Assistance Or ServiceSolution Before calling for assistanceUpper oven Cooking Results are not what you expected CleanOven Selector is not set to Range clock does not show the correct time of dayIf you are not satisfied with How the problem was solved If you need serviceIf you need assistance If you need FSP@ replace- ment partsLength of Warranty Electric Cooking Product WarrantyFrom Date of Purchase ER008 Whirlpool will PAY for
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