Something Not Working?, Service and Spare Parts

Something Not Working?

If the hob is not working correctly, please carry out the following checks before contacting your local Zanussi Service Force Centre.

SYMPTOM	SOLUTION
■ There is no spark when lighting the gas	◆ Check that the unit is plugged in and the electrical
	supply is switched on
	◆ Check that the RCCB has not tripped (if fitted)
	◆ Check the mains fuse has not blown
	◆ Check the burner cap and crown have been
	replaced correctly, e.g. after cleaning.

■ The gas ring burns unevenly	◆ Check the main jet is not blocked and the burner
	crown is clear of food particles.
	◆ Check the burner cap and crown have been
	replaced correctly, e.g. after cleaning.

If after all these checks, your hob still does not operate correctly, contact your local Zanussi Service Force Centre.

Please note that it will be necessary to provide proof of purchase for any in-guarantee service calls.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown.

Service and Spare Parts

If you require spare parts or an engineer contact your local Service Force Centre by telephoning:

0990-929929

Your call will be routed to the Service Centre covering your post code area. For further details, please see the accompanying Customer Care Booklet.

When you contact the Service Centre, they will need the following information:

1.Your name, address and post code.

2.Your telephone number

3.Clear and concise details of the fault

4.The model and the serial number (see rating label on the back of this instruction booklet)

5.Date of purchase

CUSTOMER CARE

For general enquiries concerning your Zanussi appliance, contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

Zanussi House

Hambridge Road

Newbury, Berks, RG14 5EP

Tel: 01635 - 521313