Something not WORKING?

Please carry out the following checks on your appliance before calling a Service Engineer. It may be that the problem is a simple one which you can solve yourself without the expense of a service call.

In-guarantee customers should make sure that the checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown.

Please note that proof of purchase is required for in-guarantee service calls.

PROBLEM

The grill, ovens and timer do not work.

The grill and second oven work but the main oven does not.

The grill does not work or cuts out after being used for a long period of time.

The timer does not work.

The indicator neons are not working correctly.

The oven is not cooking evenly.

The oven light fails to illuminate.

The oven fan is noisy.

The oven temperature is too high or too low.

POSSIBLE SOLUTION

Check that the appliance has been wired in to the appliance supply and is switched on at the wall.

Check that the main appliance fuse is working.

If you have checked the above:

Allow the appliance to cool for a couple of hours. The appliance should now be working normally.

Check that the time of day has been set on the clock. Check that the oven is set for manual cooking.

Ensure the cooling fan is running when the grill is on. If the cooling fan fails, the grill will not operate correctly. Contact your local Service Force Centre.

Leave the grill door open and allow the grill to cool. After a couple of hours check that the grill works as normal

Check that the instructions for the operation of the timer are being closely followed.

Check that you have selected only the function you require. Ensure all other controls are in the Off position.

Check that the appliance is correctly installed and is level.

Check that the recommended temperatures and shelf positions are being used.

The oven light bulb may need replacing.

If the Main Oven is set for automatic cooking the light will illuminate when the cook time begins.

Check that the oven is level.

Check that the shelves and bakeware are not vibrating in contact with the oven back panel.

Check that the recommended temperatures and shelf positions are being used. Be prepared to adjust the temperature up or down by 10°C to achieve the results you want.