GB IE GREAT BRITAIN & IRELAND - Guarantee/Customer Service
Standard guarantee conditions: We, Electrolux, undertake that if within 12 months of the date of the purchase this Electrolux appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materi- als, we will, at our option repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:
•Appliance has been correctly installed and used only on the electricity supply stated on the rating plate.
•Appliance has been used for normal domestic purpo- ses only, in accordance with manufacturer's instruc- tions.
•Appliance hasn't been serviced, maintained, repaired, taken apart or tampered with by person not authorised by us.
•Electrolux Service Force Centre must undertake all service work under this guarantee
•Any appliance or defective part replaced shall become the Company's property.
•This guarantee is in addition to your statutory and oth- er legal rights.
Exclusions
•Damage, calls resulting from transport, improper use, neglect, light bulbs, removable parts of glass, plastic.
•Costs for calls to put right appliance which is improp- erly installed, calls to appliances outside United King- dom.
•Appliances found to be in use within a commercial en- vironment, plus those which are subject to rental agreements.
•Products of Electrolux manufacturer that are not marke- ted by Electrolux
Service and Spare Parts.Please contact your local Service Force Centre: 08445 616 616(Call will be routed to Serv- ice Force Centre covering your postcode area). For ad- dress of local Service Force Centre and further informa- tion, please visit: www.serviceforce.co.uk Before calling out an engineer, please ensure you have read the details under the heading "What to do if...". When you contact the Service Force Centre you will need to give the following details: Your name, address and postcode, your telephone number, clear concise details of the fault, model and serial number of the appliance (found on the rating plate), the purchase date. Please note a valid purchase receipt or guarantee documentation is required for in guarantee service calls.
Customer Care.Please contact our Customer Care Depart- ment: Electrolux Major Appliances, Addington Way, Lu- ton, Bedfordshire, LU4 9QQ or visit our website at www.electrolux.co.uk
Customer | Tel: (Calls may be recorded for train- |
Care Depart- | ing purposes) |
ment, |
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Electrolux | 08445 613 613 |
08445 611 611 | |
lux |
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08445 612 612 | |
trolux |
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For Customer Service in The Republic of Ireland please contact us at the address below:
Electrolux Group (Irl) Ltd, Long Mile Road, Dublin 12, Re- public of Ireland
Tel: +353 (0)1 4090751, Email: service.eid@electrolux.ie
GB European Guarantee: This appliance is guaranteed by Electrolux in each of the countries listed at the back of this user manual, for the period specified in the appliance guarantee or otherwise by law. If you move from one of these countries to another of the countries listed, the ap- pliance guarantee will move with you subject to the fol- lowing qualifications:-
•The appliance guarantee starts from the date you first purchased the appliance which will be evidenced by
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production of a valid purchase document issued by the seller of the appliance.
•The appliance guarantee is for the same period and to the same extent for labour and parts as exists in your new country of residence for this particular model or range of appliances.
•The appliance guarantee is personal to the original purchaser of the appliance and cannot be transferred to another user.