Something not Working

Before: contacting your local Service Force Centre check the following point.

IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

Symptom	Check if....	Solution
No power to the appliance .	Plug not connected properly.	Connect plug to the power supply.
	Faulty fuse in the plug.	Replace the fuse if necessary.
	There is a power failure.	Leave the lid closed and wait for the power
		supply to be restored.

The temperature in the	The thermostat control knob is set correctly	Turn the thermostat control knob to the
freezer is too warm.(red light	relevant to the ambient conditions.	appropriate setting (colder).
on)	Check that the ambient conditions.	Relocate the appliance.
	Check that the ambient conditions.	Relocate the appliance.
	Check that the ambient temperature is within the
	appliance’s operating limits of 10°C - 32°C.
	Fresh food has recently been placed in the
	freezer.

The lid will not open.	The lid has recently been opened.	If it has wait a few minutes for the pressure inside
		the freezer to the equalise and then open the lid.
		Do not put excessive force on the handle.

Excessive frost and ice has	The thermostat control knob is set correctly	Turn the thermostat control knob to the
built up.	relevant to the ambient conditions.	appropriate setting (warmer).
	The lid closes correctly.	Rearrange the stored food so that the lid can be
		closed correctly.
	There is a large amount of moisture from the	Ensure that all food placed in the freezer is
	packaging of stored food.	wrapped in airlight dry packaging.

The pressure equalisation	Some pollution has got into the valve.	The valve must be blown through from the airing
valve does not close		outlet in the rear wall.
appropriately.

If after all above checks there is still a fault, call your local Service Force Centre.

In-guarantee customers should ensure that the above checks have been made, as the engineer will make a charge if the fault is not a mechanical or electrical breakdown.

Please note that proof of purchase is required for any in-guarantee service calls.

Something not Working

Symptom

Check if....

Solution