BEFORE YOU CALL • Solutions to common problems
Problem | Possible Causes | Solutions |
Scratches or abrasions on cooktop surface.
Coarse particles such as salt | Be sure cooktop surface and bottom of cooking utensils are clean |
or sand between cookware | before usage. Small scratches on cooktop do not affect cooking |
and cooktop surface. | and will become less visible with time. |
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Cleaning materials not | See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care |
recommended for ceramic | and Cleaningsection. |
cooktop have been used. |
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Cookware with rough or dirty | Use clean, smooth, |
bottoms used. |
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Metal marks on the | Sliding or scraping of metal |
cooktop. | utensils on cooktop surface. |
Do not slide metal utensils on cooktop surface. Use a ceramic- glass cooktop cleaning creme to remove the marks. See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care and Cleaning section.
Brown streaks or | Boilovers are cooked onto | Boilovers are cooked onto surface. Use razor blade scraper to |
specks on cooktop | cooktop surface. | remove soil. See "Cooktop Cleaning" and "Cooktop Maintenance" |
surface. |
| in the Care & Cleaning section. |
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Areas of | Mineral deposits from water | Remove discoloration using a |
discoloration with | and food. | creme. Always be sure to use cookware with clean, dry bottoms. |
metallic sheen on |
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cooktop surface. |
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