Troubleshooting

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

■Is the main gas shutoff valve in the off position? See the Installation Instructions.

■Is the range properly connected to the gas supply? Contact a trained repair specialist or see the Installation Instructions.

Cookware not level on cooktop

■Is the range level?

Level the range. See the Installation Instructions.

■Is the proper cookware being used?

Use cookware with a flat bottom. See the “Cookware” section.

Surface burners will not operate

■Is this the first time the surface burners have been used? Turn on any one of the surface burner knobs to release air from the gas lines.

■Is the control knob set correctly? Push in knob before turning to a setting.

■Are the burner ports clogged? See the “Surface Burners” section.

■Is the battery installed correctly?

See the “Installing/Replacing the Battery” section.

■Does the battery have enough power? See the “Battery Status Indicator” section.

Surface burner flames are uneven, yellow and/or noisy

■Are the burner ports clogged? See the “Surface Burners” section.

■Are the burner caps positioned properly? See the “Surface Burners” section.

■Is the air/gas mixture correct?

Contact a designated service technician to check the air/gas mixture, or see the Installation Instructions.

■Is propane gas being used?

The range may have been converted improperly. Contact a trained repair specialist.

Surface burner makes popping noises

■Is the burner wet? Let it dry.

Gas range noises during Bake and Broil operations

Noises that may be heard during the Bake and Broil operations:

Whooshing, Poof, Clicking, Snaps, Pop

These sounds are normal operational noises that can be heard each time the Bake or Broil burners ignite during the cycle.

■A pop can be heard when the gas valve is opening or cycling on and will make a single pop when it snaps open from the solenoid. It sounds similar to a suction cup being pulled off of a piece of glass.

■A whooshing or poof sound is heard when the Bake or Broil burner ignites.

Excessive heat around cookware on cooktop

■Is the cookware the proper size?

Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.

Oven will not operate

■Is this the first time the oven has been used?

Turn any one of the surface burner knobs on to release air from the gas lines.

■Is the oven temperature control knob set correctly? See the “Cooktop/Oven Temperature Controls” section.

■Is the main gas shutoff in the off position? Contact a designated service technician or see the Installation Instructions.

■Is the battery installed correctly?

See the “Installing/Replacing the Battery” section.

■Does the battery have enough power? See the “Battery Status Indicator” section.

Oven makes muffled ticking noise when in use

■This is normal and occurs when the oven burner cycles on and off to hold the set oven temperature.

Oven burner flames are uneven, yellow and/or noisy

■Is propane gas being used?

The range may have been converted improperly. Contact a trained repair specialist.

■Is the air/gas mixture correct?

Contact a designated service technician to check the air/gas mixture or see the Installation Instructions.

Cooktop cooking results not what expected

■Is the proper cookware being used? See the “Cookware” section.

■Is the control knob set to the proper heat level?

See the “Cooktop/Oven Temperature Controls” section.