Troubleshooting Guide
warning:
Always turn off power at the main electrical service panel when servicing your whirlpool.
symptoms |
| possible problems |
| suggested solutions |
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Motor does not start | 1) | GFCI or circuit breaker in OFF position. | 1) | Reset GFCI |
| 2) | Fuses blown or thermal overload open. | 2) | Contact your electrician. |
| 3) | Locked motor shaft. | 3) | Contact Aquatic Industries, Inc. |
| 4) | Motor windings burned out. | 4) | Contact Aquatic Industries, Inc. |
| 5) | Defective starting switch inside | 5) | Contact Aquatic Industries, Inc. |
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| 6) | Disconnected or defective wiring. | 6) | Check and reconnect if needed. |
| 7) | Low voltage. | 7) | Contact your electrician. |
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Motor does not reach full | 1) | Low voltage. | 1) | Contact your electrician. |
speed. | 2) | Motor windings connected for | 2) | Contact Aquatic Industries, Inc. |
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| wrong voltage. |
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| 3) | Wiring too small. | 3) | Contact your electrician. |
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Motor overheats | 1) | Low voltage. | 1) | Contact your electrician. |
(protector trips) | 2) | Motor windings connected for | 2) | Contact Aquatic Industries, Inc. |
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| wrong voltage. |
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| 3) | Inadequate ventilation. | 3) | Refer to installer/dealer. |
| 4) | Wiring too small. | 4) | Contact your electrician. |
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Pump delivers no water | 1) | Jets are closed. | 1) | Open jets. |
| 2) | Leakage of air into suction system. | 2) | Check suction screen for clogs. |
| 3) | Impeller clogged. | 3) | Clean and unplug. |
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Low pump capacity | 1) | Suction or discharge line partly plugged. | 1) | Clean and unplug. |
| 2) | Pump running at reduced speed. | 2) | See “Motor does not reach full speed.” |
| 3) | Impeller clogged. | 3) | Clean and unplug. |
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Noisy pump and motor | 1) | Worn motor bearings. | 1) | Contact Aquatic Industries, Inc. |
| 2) | Pumps touching a stationary object. | 2) | Refer to installer/dealer. |
| 3) | Suction line partly plugged. | 3) | Clean and unplug. |
| 4) | Pump not supported properly. | 4) | Contact Aquatic Industries, Inc. |
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Leakage of water at shaft | 1) | Shaft seal requires replacement. | 1) | Contact Aquatic Industries, Inc. |
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Leaking unions | 1) | 1) | Contact Aquatic Industries, Inc. | |
| 2) | Loose unions. | 2) | Tighten unions. |
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Vibration noise | 1) | Tub or tub plumbing is touching tile/wall. | 1) | Refer to installer/dealer. |
| 2) | Pump is touching framing. | 2) | Refer to installer/dealer. |
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Model
Number &
Serial
Number Location
The tub model and serial numbers are located
above the pump area on the backside of the bathtub. Your installer should have a service access panel
in this location.
Aquatic Industries, Inc. | 23 |