Mr. Coffee DW12 Troubleshooting Y O U R C O F F E E M a K E R, Water Filtration Disk Replacement

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1.Follow package instructions to prepare one batch of MR. COFFEE® Coffeemaker Cleaner. Pour the mixture into the water reservoir. If using water filtration disk, remove the water filtration disk from the machine before decalcifing.

NOTE: 4 cups or 20 fl. oz. of undiluted, white household vinegar may be used as a substitute for the cleaner.

2.Place an empty MR. COFFEE® 10-12 cup basket-style paper filter or MR. COFFEE® permanent filter into the filter basket and close lid.

3.Place the empty decanter back in the unit, centered on the warming plate.

4.Brew three cups of cleaning solution through the coffeemaker.

5.Turn the coffeemaker off and let stand for 30 minutes.

6.Run the remainder of the cleaning solution through the coffeemaker.

7.Discard the cleaning solution and rinse the decanter thoroughly with clean water.

8.Fill the water reservoir with clean, fresh water.

9.Place the empty decanter back on the coffeemaker, centered on the warming plate.

10.Remove and discard the paper filter used during the cleaning cycle. If a MR. COFFEE® permanent filter was used during cleaning, remove it and rinse it thoroughly before replacing it in the filter basket.

11.Begin brewing and allow the full brew cycle to complete.

12.Repeat Steps 8 through 11 one more time.

Your coffeemaker is now clean and ready to brew the next pot of delicious, hot coffee!

Suggested Decalcifying Interval:

Type of Water	Cleaning Frequency
Soft Water	Every 80 Brew Cycles
Hard Water	Every 40 Brew Cycles

Water Filtration Disk Replacement:

Your water filtration disk will need to be replaced once a month (approx. 30 brew cycles). If the machine will not be in use for an extended period of time, rinse the water filter with running water and clean the coffeemaker before use.

Cleaning the Decanter:

Hard water can leave a whitish stain on the decanter, and coffee may then turn this stain brown.

To remove decanter stains:

1.Fill the decanter with a solution of equal parts water and vinegar and let the solution stand in the decanter for approximately 20 minutes.

2.Discard the solution, then wash and rinse the decanter.

Do not use harsh abrasive cleaners that may scratch the decanter, scratches may cause the decanter to break.

NOTE: Do not place thermal carafe in the dishwasher.

T R O U B L E S H O O T I N G Y O U R C O F F E E M A K E R

Your MR. COFFEE® Coffeemaker has been carefully designed to give you many years of trouble-free service. In the unlikely event that your new coffeemaker does not operate satisfactorily, please review the following potential problems and try the steps recommended BEFORE you call an Authorized Sunbeam Service Center.

PROBLEM	POSSIBLE CAUSE	SOLUTION
THE ON LIGHT	The appliance is unplugged.	PLUG UNIT IN.
DOES NOT LIGHT UP
	There’s a power outage.	WAIT FOR POWER TO BE RESTORED.
THE COFFEE IS	The appliance is unplugged.	PLUG UNIT IN.
NOT BREWING
	There’s a power outage.	WAIT FOR POWER TO BE RESTORED.
	The water reservoir is empty.	CHECK THE WATER WINDOWS.
	The filter basket is not	INSERT FILTER BASKET CORRECTLY.
	properly inserted.
	The decanter is not placed all the	PLACE DECANTER CORRECTLY ON
	way in on the warming plate.	WARMER PLATE.
THE COFFEEMAKER	There are no coffee grounds in	ADD THE DESIRED AMOUNT
ONLY BREWS WATER	the filter basket.	OF COFFEE.
THE COFFEEMAKER	The coffeemaker needs cleaning.	CLEAN COFFEEMAKER AS
BREWS SLOWLY		DESCRIBED IN “CLEANING
		AND MAINTAINING” SECTION.
THE FILTER BASKET	The filter basket is not	INSERT FILTER BASKET CORRECTLY.
OVERFLOWS	properly inserted.
	The decanter is not placed	PLACE DECANTER CORRECTLY
	all the way in on the warming plate.	ON WARMING PLATE.
	The decanter lid is not on decanter.	PLACE LID ON THE DECANTER.
	Too many coffee grounds were	REMOVE FILTER, DISCARD GROUNDS.
	placed in the filter.	IF PAPER FILTER, REPLACE.
		IF PERMANENT FILTER, RINSE.
		BEGIN BREWING PROCESS AGAIN.
	The decanter was removed from	TURN OFF AND UNPLUG THE UNIT.
	the warming plate for more than	ALLOW TO COOL. WIPE UP THE
	30 seconds.	SPILL. DO NOT SET HOT DECANTER
		BACK ON THE WET WARMING
		PLATE OR IT MIGHT CRACK.
THE COFFEE IS	There’s a power outage.	WAIT FOR POWER TO BE RESTORED.
NOT HOT
	Auto SHUT-OFF has been activated.	FOR BEST RESULTS, BREW A FRESH
	(Programmable models only)	POT OF COFFEE.
THE COFFEE	Coffee grounds other than for an	USE COFFEE GRIND RECOMMENDED
TASTES BAD	automatic drip coffeemaker were	FOR AUTOMATIC DRIP
	used.	COFFEEMAKERS.
	The ground coffee-to-water ratio	USE CORRECT GROUND
	was unbalanced.	COFFEE-TO-WATER RATIO.
	The coffeemaker needs cleaning.	CLEAN COFFEEMAKER AS DESCRIBED
		IN “CLEANING AND MAINTAINING
		YOUR COFFEEMAKER” SECTION.
THE GROUNDS ARE	The filter is not properly seated	SEAT FILTER PROPERLY WITHIN
IN THE COFFEE	in the basket.	THE FILTER BASKET.
	The filter collapsed.	REMOVE FILTER AND REPLACE.

Do you still have questions? You can call us toll-free at the MR. COFFEE® Consumer Service Department, 1-800-MR COFFEE (1-800-672-6333)or you can visit us at www.mrcoffee.com.

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