Problems and Causes
Problem
Coffee does not come out
Coffee comes out too quickly
Coffee comes out around the edge of the filter holder
No steam is generated
Coffee is splattering out of frothing tube
Milk is not foamy after frothing
Causes
•No water in tank
•Ground coffee is too fine
•Too much coffee in the filter
•Soiler cap is not secure, steam is escaping
•Machine was not turned on, or plugged in
•Ground coffee is too coarse
•Not enough coffee in filter basket
•Filter holder is not inserted in the brew head properly
•Coffee grounds around the filter basket rim
•Too much coffee in the filter basket
•Coffee has been packed too tightly
•Water tank is empty
•Too much water in the tank, no room for steam
•Machine is not turned on
•Water tank is empty or low, not enough pressure
•Ran out of steam
•Milk is not cold enough
If Service Is Required, Do Not Return to Your Store
For service, call
8:30 a.m. to 590 p.m. Eastern Standard Time, Monday through Friday.
To assist us in serving you, please have the model number ECM9, and date of purchase available.
All repairs must be made by Mr. Coffee or an authorized Mr. Coffee Service Center. Please call us for assistance or for the location of the nearest authorized Mr. Coffee Service Center.
Please do not return this appliance to your store.
We welcome your questions, comments or suggestions. Please include your complete name, address and telephone number and
description of problem in all communications.
Consumer Affairs Department
MR. COFFEE
24700 Miles Road
Bedford Heights, Ohio 44146-1399
A Division of health o meter Inc.
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