Troubleshooting
You may save time and money by checking items below before calling for service. List includes common concerns that are not the result of defective workmanship or materials. If your question is not explained below, call
1-800-688-9900 USA or 1-800-688-2002 Canada.
Topic | Possible Cause Solution |
OPERATION 
Appliance not working
Power outage
Make sure appliance has power. Verify that circuit breaker is not tripped. Replace fuse but do not change fuse capacity.
NOISE
Frequent cycling off and on of surface | Normal | Smoothtop burners cycle on and off to maintain proper |
units |
| heating temperature. |
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Cracking or popping sound | Normal | Wet cooking utensils or possible spillage. |
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APPEARANCE
| Gritty dirt or rough surface | Use recommended smoothtop cleaner conditioner. | |
| on cooking utensils | May be a metal mark. Make sure surface is cool. Use | |
Scratches |
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| safety scraper to carefully scrape off the mark. Apply | ||
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| Shiny scratches | smoothtop cleaner conditioner and gently rub with | |
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| nonabrasive nylon pad. | |
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| Dirt | Use recommended smoothtop cleaner conditioner to | |
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| remove dirt from smoothtop. | |
Discoloration | Water spots/marks | Make sure surface is cool. Put a small amount of white | |
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| vinegar on the spot and let sit for a few minutes. Rub with | |
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| nonabrasive nylon pad. Wipe off any excess with damp | |
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| paper towel. | |
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Hot sugar or plastic melted to surface | Spills | Allow cooktop to warm slightly. Using a safety scraper, | |
gently remove soil. Follow with routine cleaning. | |||
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Pattern fading/wearing off | Dirt/film buildup | Use recommended cleaner conditioner to remove build | |
up and dirt from smoothtop. | |||
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