19
Troubleshooting
The following is a list of fault codes and error messages, along with the possible problem(s) that the oven may be experiencing. Please attempt the recommended action before calling Customer Support (800.90TURBO, +1 214.379.6000) or your Authorized Distributor.
NOTE: Any fault codes listed in bold will terminate a cook cycle upon discovery. F6 will not terminate a cook cycle; however, it will alert the user of a possible air circulation problem.
WARNING: Food, oven door, and oven cavity are hot! Use extreme caution when troubleshooting the issues below.
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| No power to | - | Oven is not plugged in. | - Plug oven in. |
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| oven. | - | Main circuit breaker is tripped. | - Verify wall circuit breaker is on. Reset |
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| breaker and then power oven back on. |
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| Oven is not | - | Oven is in OFF state. | - Press the “On/Off ” soft key. |
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| warming up | - | Door is not closed. | - Close the cook cavity door. |
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| properly. | - | Oven has been switched off at | - Place the oven in the OFF state and unplug |
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| the main circuit breaker. | the oven – leave for two minutes. |
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| in the oven, switch on the isolator/main |
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| power supply, and press “On/Off ” key. |
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| - | - Press the button located in the bottom- |
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| left corner of the oven rear wall to reset |
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| the |
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| Display reads | - | Food obstruction preventing | - Open door and remove obstruction. |
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| “Oven Door |
| door from closing. |
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| Open” and alarm | - | Oven door is open. | - Open and close the door several times. |
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| sounds. | - | Door switches are out of | - Call Customer Support. |
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| alignment. |
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| Oven is not cook- | - | Oven is not clean. (Large | - Clean the oven following the cleaning |
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| ing properly. |
| deposits of grease, carbon, or | instructions on pages |
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| food debris dilute the |
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| microwave.) |
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| - Incorrect group and/or item | - Check to make sure correct food group |
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| name was selected for the | and/or item was selected for the product |
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| product. | being cooked. |
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| - Product was not cooked from | - Ensure product was in the correct state |
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| correct starting state (for | before being placed in the oven. |
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| example, chilled or frozen). |
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| - Rack incorrectly positioned (i5 | - Verify the rack is in the correct position. |
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| oven only). |
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| - Lower air diverter is missing. | - Verify the air diverter is installed properly |
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