Symantec NIS2005 manual What to do if a virus is found, Responding to emergencies

Page 42

42Responding to emergencies

What to do if a virus is found

What to do if a virus is found

wIf after reviewing the information in this chapter, you have not resolved your problem, see “Frequently asked questions” on page 49.

Viruses can be found during a manual or scheduled scan or by Auto-Protect when you perform an action with an infected file. Threats and security risks can appear during an instant messenger session, when sending an email message, or during a manual or scheduled scan.

If Norton AntiVirus finds a virus or a file containing a virus or a potential security risk on your computer, there are several possible resolutions to the problem:

Resolution

Action

 

 

Fix infection

Removes the virus from the file or if the threat is a worm

 

or Trojan horse, deletes the file.

 

 

Quarantine

Makes the file inaccessible by any program other than a

infection

Symantec antivirus program.

 

You cannot accidentally open the file and spread the

 

virus, but you can still evaluate it for possible

 

submission to Symantec.

 

 

Delete infection

Removes the virus from your computer by deleting the

 

file that contains the virus, worm, or Trojan horse. Delete

 

should be used only if the file cannot be repaired or

 

quarantined.

 

 

Manual Removal

Lists infections that Norton AntiVirus is unable to

 

automatically remove. However, the Manual Removal

 

window lets you launch the Symantec Web site for a tool

 

or instructions to remove these infections.

 

 

See “Use online

The online Help contains more information about this

Help” on page 17.

feature.

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Contents User’s Guide Norton Internet Security 2005 User’s Guide Contents Chapter Frequently asked questions ContentsInstallation1 System requirementsInstallation System requirementsFeature Supported programs Supported email and instant messenger programsEudora 6.0J Compatibility with other software and hardware To send email through SSLLower-right corner of the window, click Turn Off Symantec pcAnywhere Prepare your computer Before installationBefore installation To turn off the Windows XP firewallInstall Norton Internet Security Install Norton Internet SecurityTo install Norton Internet Security Your computer is not protected until you restart After installation After installationCustomize your installation To customize your installationUse the Configuration Wizard To use the Configuration WizardClick Close to begin these tasks To use online Help For more informationUse online Help To print a topic in HelpTo access window or dialog box Help To install Adobe Reader from the CDFor more information Symantec products on the Web To access the Web site from the Help menuTo access the Web site from the Reports To read a User’s Guide from your hard diskTo access the Symantec Web site from Windows Explorer To access the Symantec Web site in your browserFeature summary Security protection features Feature summarySecurity protection features Virus and threat protection features Virus and threat protection features Spam filtering features Spam filtering features Ad blocking features Ad blocking features Getting started Start Norton Internet Security Start Norton Internet SecurityNorton Internet Security Norton Internet Security About the main window To explore the main windowAbout the main window To activate your product from the Activation Needed alert If you have problems activatingActivate your product To activate your product from the Help menuActivate your product To activate by phoneTo turn on security protection Temporarily turn off security protectionTo temporarily turn off security protection Lower-right corner of the window, click Turn OnTo turn off a security feature To turn on a security featureTemporarily turn off security protection Turn off Auto-Protect temporarily To turn off Auto-ProtectTo turn on Auto-Protect Check Enable Auto-Protect to turn on Auto- Protect Turn off Auto-Protect temporarilyTo turn off spam filtering Main window, under Norton AntiSpam, click Status & SettingsTurn off spam filtering To turn on spam filteringTurn off spam filtering Responding to Emergencies What to do if a virus is found Responding to emergenciesWhat to do if a virus is found If Norton AntiVirus cannot repair a file File type ActionTo look up viruses Look up viruses on the Symantec Web siteLook up viruses on the Symantec Web site Reports pane, click View Online Virus EncyclopediaIf your product won’t install To delete remaining installation filesScan for viruses using the CD If your computer won’t startIf your computer won’t start Create Emergency Disks To create Emergency DisksClick Browse CD If you need to use Emergency Disks If you need to use Emergency DisksTo use Emergency Disks To explore the Symantec service and support Web site Frequently asked QuestionsExplore the Symantec service and support Web site How can I find the version number?If you need to uninstall Frequently asked questionsIf you need to uninstall To restart Windows How do I make Auto-Protect load when I start my computer?Troubleshoot virus and threat protection To set Auto-Protect to start automaticallyTo reset Norton AntiVirus scanning options Troubleshoot virus and threat protectionTo show the Auto-Protect icon in the Windows system tray To temporarily turn off incoming email protection Why is Norton AntiVirus unable to repair my infected files?Why am I unable to receive email messages? Uncheck Scan incoming EmailUncheck Scan incoming Email Uncheck Scan outgoing Email Why am I unable to send email messages?To turn off email protection To turn off outgoing email scanningTroubleshoot security protection To determine which port to monitor for Http communicationTroubleshoot security protection To create rules for a Web server using an alertCan Norton Internet Security protect a Web server? To specify which ports to monitor for Http communicationTo create rules for an FTP server using an alert Can Norton Internet Security protect an FTP server?What is wrong with this Web site? Why can’t I post information online?Why did an email message I sent never arrive? Why won’t a program connect to the Internet? To allow ISP port scans Why can’t I connect to the Internet via my cable modem?To make your NetBIOS name visible Main window, double-clickIntrusion DetectionHow can a Web site get my browser information? What if I mistakenly put an address on the Blocked list? Why do I still receive spam?Troubleshoot Norton AntiSpam Troubleshoot Norton AntiSpamWhy did an email message someone sent me never arrive? How do I keep my spam protection updated?Does Norton AntiSpam check for email-borne viruses? Why do I need a subscription to spam definitions? Are there security issues associated with advertisements? Troubleshoot Ad BlockingDoes Ad Blocking block all advertising on the current page? What if I run LiveUpdate on an internal network? Troubleshoot LiveUpdateWhat if I can’t use LiveUpdate? Why is Automatic LiveUpdate having problems connecting?Service and support solutions Customer serviceSubscription policy Service and support solutionsTechnical support Support for old and dis versionsWorldwide service and support Service and support offices Worldwide service and supportIndex Index Phone activation 34 Pop-up Window Blocking Troubleshooting Windows 2000 system Networks Requirements Symantec Software License Agreement Product Installation and Required Activation Export Regulation General

NIS2005 specifications

Symantec Norton Internet Security 2005 is a comprehensive security suite designed to protect computers from various online threats, including viruses, spyware, and phishing attacks. It combines multiple layers of defense, making it a popular choice among users seeking enhanced security for their personal or business systems.

One of the key features of NIS 2005 is its advanced antivirus protection. It utilizes a powerful scanning engine that detects and removes viruses in real-time, providing users with immediate protection. The product is equipped with automatic updates that ensure users receive the latest virus definitions and security patches, helping to safeguard against emerging threats.

Another notable technology integrated into NIS 2005 is the Smart Firewall. This firewall monitors incoming and outgoing network traffic, preventing unauthorized access to the user’s system. It utilizes advanced heuristics to identify suspicious behavior, significantly reducing the risk of attacks from hackers and malicious software.

Norton Internet Security 2005 also includes anti-spyware capabilities designed to detect and remove spyware and adware. This feature is crucial, as such software can compromise user privacy by tracking personal information without consent. The robust scanning tools in NIS 2005 effectively identify and eliminate these threats.

Phishing protection is another essential characteristic of this suite. NIS 2005 employs browser protection that alerts users to potential phishing websites that attempt to steal sensitive information such as passwords and banking details. The product actively blocks access to these fraudulent sites, ensuring a safer browsing experience.

Additionally, NIS 2005 offers user-friendly parental controls that allow parents to monitor and restrict their children’s online activities. This feature provides options to block inappropriate content and set time limits, fostering a safer internet environment for younger users.

The suite is designed with minimal system impact in mind, allowing users to run their daily applications without noticeable slowdowns. Furthermore, its intuitive interface makes it easy for users of all experience levels to navigate the software and manage their security settings effectively.

In conclusion, Symantec Norton Internet Security 2005 offers a robust suite of security features, combining antivirus protection, a smart firewall, anti-spyware capabilities, phishing protection, and parental controls. With its user-friendly interface and minimal system impact, NIS 2005 remains a vital tool for users looking to maintain a secure online presence.
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