Symantec NIS2005 manual Troubleshoot virus and threat protection

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52Frequently asked questions

Troubleshoot virus and threat protection

To show the Auto-Protect icon in the Windows system tray

1In the main window, click Options.

If a menu appears, click Norton AntiVirus.

2In the Options window, under System, click Auto- Protect.

3Ensure that Show the Auto-Protect icon in the Windows system tray is checked.

How do I stop a virus that continues to infect my files after I have scanned and removed the virus?

A virus may continue to infect files for several reasons.

The virus might be in a program file with an unusual extension for which Norton AntiVirus is not configured to search.

To reset Norton AntiVirus scanning options

1In the main window, click Options.

If a menu appears, click Norton AntiVirus.

2In the Options window, under System, click Manual Scan.

3Under Which file types to scan for viruses, click Comprehensive file scanning.

4Click Manual Scan > Bloodhound.

5Ensure that Enable Bloodhound heuristics is checked, and then click Highest level of protection.

6Click OK.

7Scan all of the disks that you use and repair all infected files.

The source of the infection could be a floppy disk. Scan all of the floppy disks that you use to ensure that they are free of viruses.

The virus might be remaining in memory after you remove it from the boot record. It then reinfects your boot record. If the problem is a Trojan horse or worm that was transmitted over a shared network drive, you must disconnect from the network or password protect the drive to let Norton AntiVirus delete the problem.

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Contents User’s Guide Norton Internet Security 2005 User’s Guide Contents Chapter Frequently asked questions ContentsInstallation1 System requirementsInstallation System requirementsFeature Supported programs Supported email and instant messenger programsEudora 6.0J To send email through SSL Compatibility with other software and hardwareLower-right corner of the window, click Turn Off Symantec pcAnywhere Before installation Before installationPrepare your computer To turn off the Windows XP firewallInstall Norton Internet Security Install Norton Internet SecurityTo install Norton Internet Security Your computer is not protected until you restart After installation Customize your installationAfter installation To customize your installationUse the Configuration Wizard To use the Configuration WizardClick Close to begin these tasks For more information Use online HelpTo use online Help To print a topic in HelpTo install Adobe Reader from the CD To access window or dialog box HelpFor more information To access the Web site from the Help menu To access the Web site from the ReportsSymantec products on the Web To read a User’s Guide from your hard diskTo access the Symantec Web site from Windows Explorer To access the Symantec Web site in your browserFeature summary Feature summary Security protection featuresSecurity protection features Virus and threat protection features Virus and threat protection features Spam filtering features Spam filtering features Ad blocking features Ad blocking features Getting started Start Norton Internet Security Start Norton Internet SecurityNorton Internet Security Norton Internet Security About the main window To explore the main windowAbout the main window If you have problems activating Activate your productTo activate your product from the Activation Needed alert To activate your product from the Help menuActivate your product To activate by phoneTemporarily turn off security protection To temporarily turn off security protectionTo turn on security protection Lower-right corner of the window, click Turn OnTo turn on a security feature To turn off a security featureTemporarily turn off security protection To turn off Auto-Protect Turn off Auto-Protect temporarilyTo turn on Auto-Protect Check Enable Auto-Protect to turn on Auto- Protect Turn off Auto-Protect temporarilyMain window, under Norton AntiSpam, click Status & Settings Turn off spam filteringTo turn off spam filtering To turn on spam filteringTurn off spam filtering Responding to Emergencies Responding to emergencies What to do if a virus is foundWhat to do if a virus is found If Norton AntiVirus cannot repair a file File type ActionLook up viruses on the Symantec Web site Look up viruses on the Symantec Web siteTo look up viruses Reports pane, click View Online Virus EncyclopediaIf your product won’t install To delete remaining installation filesIf your computer won’t start Scan for viruses using the CDIf your computer won’t start To create Emergency Disks Create Emergency DisksClick Browse CD If you need to use Emergency Disks If you need to use Emergency DisksTo use Emergency Disks Frequently asked Questions Explore the Symantec service and support Web siteTo explore the Symantec service and support Web site How can I find the version number?Frequently asked questions If you need to uninstallIf you need to uninstall How do I make Auto-Protect load when I start my computer? Troubleshoot virus and threat protectionTo restart Windows To set Auto-Protect to start automaticallyTroubleshoot virus and threat protection To reset Norton AntiVirus scanning optionsTo show the Auto-Protect icon in the Windows system tray Why is Norton AntiVirus unable to repair my infected files? Why am I unable to receive email messages?To temporarily turn off incoming email protection Uncheck Scan incoming EmailWhy am I unable to send email messages? To turn off email protectionUncheck Scan incoming Email Uncheck Scan outgoing Email To turn off outgoing email scanningTroubleshoot security protection To determine which port to monitor for Http communicationTo create rules for a Web server using an alert Can Norton Internet Security protect a Web server?Troubleshoot security protection To specify which ports to monitor for Http communicationTo create rules for an FTP server using an alert Can Norton Internet Security protect an FTP server?Why can’t I post information online? What is wrong with this Web site?Why did an email message I sent never arrive? Why won’t a program connect to the Internet? Why can’t I connect to the Internet via my cable modem? To make your NetBIOS name visibleTo allow ISP port scans Main window, double-clickIntrusion DetectionHow can a Web site get my browser information? Why do I still receive spam? Troubleshoot Norton AntiSpamWhat if I mistakenly put an address on the Blocked list? Troubleshoot Norton AntiSpamHow do I keep my spam protection updated? Why did an email message someone sent me never arrive?Does Norton AntiSpam check for email-borne viruses? Why do I need a subscription to spam definitions? Troubleshoot Ad Blocking Are there security issues associated with advertisements?Does Ad Blocking block all advertising on the current page? Troubleshoot LiveUpdate What if I can’t use LiveUpdate?What if I run LiveUpdate on an internal network? Why is Automatic LiveUpdate having problems connecting?Service and support solutions Customer serviceService and support solutions Technical supportSubscription policy Support for old and dis versionsWorldwide service and support Service and support offices Worldwide service and supportIndex Index Phone activation 34 Pop-up Window Blocking Troubleshooting Windows 2000 system Networks Requirements Symantec Software License Agreement Product Installation and Required Activation Export Regulation General

NIS2005 specifications

Symantec Norton Internet Security 2005 is a comprehensive security suite designed to protect computers from various online threats, including viruses, spyware, and phishing attacks. It combines multiple layers of defense, making it a popular choice among users seeking enhanced security for their personal or business systems.

One of the key features of NIS 2005 is its advanced antivirus protection. It utilizes a powerful scanning engine that detects and removes viruses in real-time, providing users with immediate protection. The product is equipped with automatic updates that ensure users receive the latest virus definitions and security patches, helping to safeguard against emerging threats.

Another notable technology integrated into NIS 2005 is the Smart Firewall. This firewall monitors incoming and outgoing network traffic, preventing unauthorized access to the user’s system. It utilizes advanced heuristics to identify suspicious behavior, significantly reducing the risk of attacks from hackers and malicious software.

Norton Internet Security 2005 also includes anti-spyware capabilities designed to detect and remove spyware and adware. This feature is crucial, as such software can compromise user privacy by tracking personal information without consent. The robust scanning tools in NIS 2005 effectively identify and eliminate these threats.

Phishing protection is another essential characteristic of this suite. NIS 2005 employs browser protection that alerts users to potential phishing websites that attempt to steal sensitive information such as passwords and banking details. The product actively blocks access to these fraudulent sites, ensuring a safer browsing experience.

Additionally, NIS 2005 offers user-friendly parental controls that allow parents to monitor and restrict their children’s online activities. This feature provides options to block inappropriate content and set time limits, fostering a safer internet environment for younger users.

The suite is designed with minimal system impact in mind, allowing users to run their daily applications without noticeable slowdowns. Furthermore, its intuitive interface makes it easy for users of all experience levels to navigate the software and manage their security settings effectively.

In conclusion, Symantec Norton Internet Security 2005 offers a robust suite of security features, combining antivirus protection, a smart firewall, anti-spyware capabilities, phishing protection, and parental controls. With its user-friendly interface and minimal system impact, NIS 2005 remains a vital tool for users looking to maintain a secure online presence.
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