Symantec NIS2005 manual Troubleshoot security protection

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Frequently asked questions

Troubleshoot security protection

55

Troubleshoot security protection

Check here for possible solutions to issues that might arise with Norton Internet Security.

Does Norton Internet Security work with my ISP’s proxy server?

Norton Internet Security works with most proxy servers. However, you might have to change some settings to maintain full protection.

To determine whether the Personal Firewall works with your proxy server

1In the main window, click Statistics.

2In the Statistics window, click More Details.

3Under Network, look at the All Bytes Sent and All Bytes Received counters.

4Use your browser to connect to a Web site.

The All Bytes Sent and All Bytes Received counters in the Norton Internet Security Statistics window should increase as you access Web pages. This indicates that the Personal Firewall is correctly configured to work with your proxy server.

5To close the Norton Internet Security Statistics window, on the File menu, click Exit.

If the All Bytes Sent and All Bytes Received counters stay at 0, then the Personal Firewall is probably not monitoring the port used by your proxy server. You need to determine which ports your proxy server is using for HTTP communications, and then configure the Personal Firewall to monitor those ports.

To determine which port to monitor for HTTP communication

1Use your browser to connect to a Web site.

2In the main window, click Statistics.

3In the Statistics window, click View Logs.

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Contents User’s Guide Norton Internet Security 2005 User’s Guide Contents Contents Chapter Frequently asked questionsSystem requirements Installation1System requirements InstallationSupported email and instant messenger programs Feature Supported programsEudora 6.0J To send email through SSL Compatibility with other software and hardwareLower-right corner of the window, click Turn Off Symantec pcAnywhere To turn off the Windows XP firewall Before installationBefore installation Prepare your computerInstall Norton Internet Security Install Norton Internet SecurityTo install Norton Internet Security Your computer is not protected until you restart To customize your installation After installationCustomize your installation After installationTo use the Configuration Wizard Use the Configuration WizardClick Close to begin these tasks To print a topic in Help For more informationUse online Help To use online HelpTo install Adobe Reader from the CD To access window or dialog box HelpFor more information To read a User’s Guide from your hard disk To access the Web site from the Help menuTo access the Web site from the Reports Symantec products on the WebTo access the Symantec Web site in your browser To access the Symantec Web site from Windows ExplorerFeature summary Feature summary Security protection featuresSecurity protection features Virus and threat protection features Virus and threat protection features Spam filtering features Spam filtering features Ad blocking features Ad blocking features Getting started Start Norton Internet Security Start Norton Internet SecurityNorton Internet Security Norton Internet Security To explore the main window About the main windowAbout the main window To activate your product from the Help menu If you have problems activatingActivate your product To activate your product from the Activation Needed alertTo activate by phone Activate your productLower-right corner of the window, click Turn On Temporarily turn off security protectionTo temporarily turn off security protection To turn on security protectionTo turn on a security feature To turn off a security featureTemporarily turn off security protection To turn off Auto-Protect Turn off Auto-Protect temporarilyTo turn on Auto-Protect Turn off Auto-Protect temporarily Check Enable Auto-Protect to turn on Auto- ProtectTo turn on spam filtering Main window, under Norton AntiSpam, click Status & SettingsTurn off spam filtering To turn off spam filteringTurn off spam filtering Responding to Emergencies Responding to emergencies What to do if a virus is foundWhat to do if a virus is found File type Action If Norton AntiVirus cannot repair a fileReports pane, click View Online Virus Encyclopedia Look up viruses on the Symantec Web siteLook up viruses on the Symantec Web site To look up virusesTo delete remaining installation files If your product won’t installIf your computer won’t start Scan for viruses using the CDIf your computer won’t start To create Emergency Disks Create Emergency DisksClick Browse CD If you need to use Emergency Disks If you need to use Emergency DisksTo use Emergency Disks How can I find the version number? Frequently asked QuestionsExplore the Symantec service and support Web site To explore the Symantec service and support Web siteFrequently asked questions If you need to uninstallIf you need to uninstall To set Auto-Protect to start automatically How do I make Auto-Protect load when I start my computer?Troubleshoot virus and threat protection To restart WindowsTroubleshoot virus and threat protection To reset Norton AntiVirus scanning optionsTo show the Auto-Protect icon in the Windows system tray Uncheck Scan incoming Email Why is Norton AntiVirus unable to repair my infected files?Why am I unable to receive email messages? To temporarily turn off incoming email protectionTo turn off outgoing email scanning Why am I unable to send email messages?To turn off email protection Uncheck Scan incoming Email Uncheck Scan outgoing EmailTo determine which port to monitor for Http communication Troubleshoot security protectionTo specify which ports to monitor for Http communication To create rules for a Web server using an alertCan Norton Internet Security protect a Web server? Troubleshoot security protectionCan Norton Internet Security protect an FTP server? To create rules for an FTP server using an alertWhy can’t I post information online? What is wrong with this Web site?Why did an email message I sent never arrive? Why won’t a program connect to the Internet? Main window, double-clickIntrusion Detection Why can’t I connect to the Internet via my cable modem?To make your NetBIOS name visible To allow ISP port scansHow can a Web site get my browser information? Troubleshoot Norton AntiSpam Why do I still receive spam?Troubleshoot Norton AntiSpam What if I mistakenly put an address on the Blocked list?How do I keep my spam protection updated? Why did an email message someone sent me never arrive?Does Norton AntiSpam check for email-borne viruses? Why do I need a subscription to spam definitions? Troubleshoot Ad Blocking Are there security issues associated with advertisements?Does Ad Blocking block all advertising on the current page? Why is Automatic LiveUpdate having problems connecting? Troubleshoot LiveUpdateWhat if I can’t use LiveUpdate? What if I run LiveUpdate on an internal network?Customer service Service and support solutionsSupport for old and dis versions Service and support solutionsTechnical support Subscription policyWorldwide service and support Worldwide service and support Service and support officesIndex Index Phone activation 34 Pop-up Window Blocking Troubleshooting Windows 2000 system Networks Requirements Symantec Software License Agreement Product Installation and Required Activation Export Regulation General

NIS2005 specifications

Symantec Norton Internet Security 2005 is a comprehensive security suite designed to protect computers from various online threats, including viruses, spyware, and phishing attacks. It combines multiple layers of defense, making it a popular choice among users seeking enhanced security for their personal or business systems.

One of the key features of NIS 2005 is its advanced antivirus protection. It utilizes a powerful scanning engine that detects and removes viruses in real-time, providing users with immediate protection. The product is equipped with automatic updates that ensure users receive the latest virus definitions and security patches, helping to safeguard against emerging threats.

Another notable technology integrated into NIS 2005 is the Smart Firewall. This firewall monitors incoming and outgoing network traffic, preventing unauthorized access to the user’s system. It utilizes advanced heuristics to identify suspicious behavior, significantly reducing the risk of attacks from hackers and malicious software.

Norton Internet Security 2005 also includes anti-spyware capabilities designed to detect and remove spyware and adware. This feature is crucial, as such software can compromise user privacy by tracking personal information without consent. The robust scanning tools in NIS 2005 effectively identify and eliminate these threats.

Phishing protection is another essential characteristic of this suite. NIS 2005 employs browser protection that alerts users to potential phishing websites that attempt to steal sensitive information such as passwords and banking details. The product actively blocks access to these fraudulent sites, ensuring a safer browsing experience.

Additionally, NIS 2005 offers user-friendly parental controls that allow parents to monitor and restrict their children’s online activities. This feature provides options to block inappropriate content and set time limits, fostering a safer internet environment for younger users.

The suite is designed with minimal system impact in mind, allowing users to run their daily applications without noticeable slowdowns. Furthermore, its intuitive interface makes it easy for users of all experience levels to navigate the software and manage their security settings effectively.

In conclusion, Symantec Norton Internet Security 2005 offers a robust suite of security features, combining antivirus protection, a smart firewall, anti-spyware capabilities, phishing protection, and parental controls. With its user-friendly interface and minimal system impact, NIS 2005 remains a vital tool for users looking to maintain a secure online presence.
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