Casablanca Fan Company PSG73M owner manual Troubleshooting Tips

Page 12

TROUBLESHOOTING TIPS

Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.

PROBLEM

POSSIBLE REMEDIES

 

 

 

Fan will not start

Check the main circuit fuses, circuit breakers, and wall switch position. Check

 

 

all wire connections. Make sure the power is turned off during this inspection.

 

The battery is weak. Install a fresh battery.

 

The fan receiver is defective. Replace the fan receiver.

 

Check the frequency setting: Turn the power off at the circuit breaker for the

 

 

fan that is not functioning only. Check that the jumper switches match in both

 

 

the receiver and the transmitter.

Fan wobbles or shakes excessively

Be sure the canopy pin is set properly into the slot on the ball.

 

Check that the bladeholders have not been bent during installation and the

 

 

blades are balanced.

 

The hanger bracket and/or the ceiling outlet are attached too loosely. Make

 

 

sure the hanger bracket is attached tightly to the ceiling outlet box and the

 

 

downrod assembly is secured firmly.

 

The downrod is attached to the downrod base too loosely. Make sure all the

 

 

screws are securely tightened.

Fan is noisy during operation

Check and tighten the light fixture retaining screws, glass shade screws, and/or

 

 

lightbulb(s).

 

Tighten the canopy screws and mounting plate assembly. Make sure the wire

 

 

nuts inside the canopy and switch housing are not touching the metal parts and

 

 

that they have not fallen off the wire splices. Tighten as necessary.

 

Tighten the blade holders to the flywheel (or direct drive motor) and the blades

 

 

to the bladeholder screws.

 

Make sure all the screws in the motor housing are snug but not overly tight.

Fan does not run on low speed

If fan is new, it may need to be “broken in.” Run at high speed for several days.

 

 

 

Battery life is short

Replace with alkaline batteries.

 

 

 

Light works, but fan does not work

The fan wires are not connected properly. Follow the instructions in Step 11.

 

 

 

Fan and light run only on full speed

The fan receiver is defective. Replace the fan receiver.

 

 

 

Fan is missing one speed

The fan receiver is defective. Replace the fan receiver.

 

 

Fan does not change speed, but light works

The fan receiver is defective. Replace the fan receiver.

 

 

 

Reverse does not work

The fan receiver is defective. Replace the fan receiver.

 

 

 

Fan starts working by itself

There is frequency interference. Change frequency as described on Page 11.

 

 

Fan operates only when transmitter is close

Check that antenna wire is not touching the metal plate.

 

 

 

Fan works, but light does not dim

The fan receiver is defective. Replace the fan receiver.

 

 

 

Fan works, but light does not work

The fan receiver is defective. Replace the fan receiver.

 

The light socket is broken. Replace the socket.

 

A lightbulb is defective. Replace the lightbulb.

12

Image 12
Contents Read and Save These Instructions Contents Introduction Before YOU Start Safe USEUnpacking Sloped Ceiling Installations Mounting Recommendations General GuidelinesCrossbar Mounting Bracket Installation Installing a New Ceiling Fixture Outlet BoxUsing Existing Ceiling Fixture Outlet Box LAG Screw Installation Canopy InstallationPrepare for fan installation as follows FAN PreparationBlade Installation Installation/Replacement of Incandescent LightbulbsNo Light CAP Option Canopy Hatch Installation Hanging the FANCanopy Electrical Connections Light KIT Installation Light Assembly InstallationInstall Glass Shades Install Incandescent LightbulbsVERSATOUCH2 Control Installation Control Bracket InstallationStandard Light Switch Wall InstallationChanging Transmitter Frequency Setting Remote OperationTroubleshooting Tips Care Recommendations Fan FinishesBlades No Need for LubricationAuthorized Service Centers AlabamaKentucky Product Specifications