Before contacting a service center
Situation | Suggested remedies | ||
The TV does not | • | Make sure that the camera is correctly connected to the | |
| TV with the A/V cable. | ||
display your photos | • | ||
Make sure that your memory card contains photos. | |||
| |||
Your computer does | • | Make sure that the USB cable is connected correctly. | |
• | Make sure that your camera is switched on. | ||
not recognize your | |||
• | Make sure that you are using a supported operating | ||
camera | |||
| system. | ||
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| ||
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| |
Your computer | The file transmission may be interrupted by static | ||
disconnects the | |||
camera while | electricity. Disconnect the USB cable and connect it again. | ||
transferring files |
|
| |
| Videos may not play on some video player programs. | ||
Your computer | To play video files captured with your camera, use the | ||
cannot play videos | Multimedia Viewer program that you can install with the | ||
| |||
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Situation | Suggested remedies | |
| • | End |
| • | Make sure that |
| • | menu. (p. 124) |
Depending on your Windows computer's specifications | ||
| and environment, the program may not launch | |
functioning properly |
| automatically. In this case, click Start → All Programs |
|
| → Samsung → |
|
| your computer. (For Windows 8, click Start → All apps |
|
| → Samsung |
|
| Samsung → |
Your TV or computer | microSDXC memory cards use the exFAT file system. | |
cannot display | ||
photos and videos | Ensure that the external device is compatible with the | |
that are stored on a | exFAT file system before connecting the camera to the | |
microSDXC memory | device. | |
card. |
|
|
Your computer does | microSDXC memory cards use the exFAT file system. | |
not recognize a | To use microSDXC memory cards on a Windows XP | |
microSDXC memory | computer, download and update the exFAT file system | |
card. | driver from the Microsoft website. | |
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Appendixes 140