Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation	Suggested remedies
Cannot turn on the	•	Ensure that the battery is inserted.
Cannot turn on the	•	Ensure that the battery is inserted correctly. (p. 23)
camera	•	Ensure that the battery is inserted correctly. (p. 23)
camera	•	Charge the battery.
	•	Charge the battery.
	•	Charge the battery.
The power turns off	•	Your camera may be in Auto Power Off mode. (p. 126)
The power turns off	•	The camera may turn off to prevent the memory card
suddenly	•	The camera may turn off to prevent the memory card
suddenly		from being damaged due to an impact. Turn on your
		from being damaged due to an impact. Turn on your
		camera again.

	•	The battery may lose power more quickly in low
		temperatures (below 0 °C/32 °F). Keep the battery warm
	•	by putting it into your pocket.
The camera is losing	•	Using the flash or recording videos depletes the battery
battery power quickly	•	quickly. Recharge if needed.
	•	Batteries are consumable parts that must be replaced
		over time. Get a new battery if the battery life is
		diminishing quickly.

Situation	Suggested remedies
	•	There is no space on the memory card. Delete
	•	unnecessary files	or insert a new card.
Cannot capture		Format the memory card.
	•	The memory card is defective. Get a new memory card.
photos
	•	Make sure that the camera is switched on.

	•	Charge the battery.
	•	Make sure that the battery is inserted correctly.
The camera freezes	Remove the battery and insert it again.

The camera heats up	While you use the camera, it may heat up. This is
	normal and should not affect your camera’s lifespan or
	performance.

The flash does not	•	The flash option	may be set to Off. (p. 61)
work	•	You cannot use the flash in some modes.

Appendixes 138

EC-ST152FBDBE3, EC-ST72ZZBPLRU, EC-ST150FBPBKZ, EC-ST150FDPWM3, EC-ST150FBDPSA specifications

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Before contacting a service center

Situation

Suggested remedies

camera

suddenly

by putting it into your pocket.

photos

EC-ST152FBDBE3, EC-ST72ZZBPLRU, EC-ST150FBPBKZ, EC-ST150FDPWM3, EC-ST150FBDPSA specifications