Before contacting a service center
If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.
When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
Situation | Suggested remedies | ||
Cannot turn on the | • | Ensure that the battery is inserted. | |
• | Ensure that the battery is inserted correctly. (p. 23) | ||
camera | |||
• | Charge the battery. | ||
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| • | Charge the battery. | |
The power turns off | • | Your camera may be in Auto Power Off mode. (p. 126) | |
• | The camera may turn off to prevent the memory card | ||
suddenly | |||
| from being damaged due to an impact. Turn on your | ||
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| camera again. | |
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| • | The battery may lose power more quickly in low | |
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| temperatures (below 0 °C/32 °F). Keep the battery warm | |
| • | by putting it into your pocket. | |
The camera is losing | Using the flash or recording videos depletes the battery | ||
battery power quickly | • | quickly. Recharge if needed. | |
| Batteries are consumable parts that must be replaced | ||
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| over time. Get a new battery if the battery life is | |
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| diminishing quickly. |
Situation | Suggested remedies | ||
| • | There is no space on the memory card. Delete | |
| • | unnecessary files or insert a new card. | |
Cannot capture | Format the memory card. | ||
• | The memory card is defective. Get a new memory card. | ||
photos | |||
• | Make sure that the camera is switched on. | ||
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| • | Charge the battery. | |
| • | Make sure that the battery is inserted correctly. | |
The camera freezes | Remove the battery and insert it again. | ||
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The camera heats up | While you use the camera, it may heat up. This is | ||
normal and should not affect your camera’s lifespan or | |||
| performance. | ||
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The flash does not | • | The flash option may be set to Off. (p. 61) | |
work | • | You cannot use the flash in some modes. |
Appendixes 138