Before contacting a service center
If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.
When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
| Situation | Suggested remedies | ||
| • | Ensure that the battery is inserted. | |
| Cannot turn on the camera | • | Ensure that the battery is inserted correctly. | |
| (p. 24) | ||
| • | ||
| Charge the battery. | ||
| • | Charge the battery. | |
| • | Your camera may be in Auto Power Off mode. | |
The power turns off suddenly | • | (p. 136) | |
| The camera may turn off to prevent the | |||
| |||
|
| memory card from being damaged due to an | |
|
| impact. Turn on your camera again. | |
| • | The battery may lose power more quickly in | |
|
| low temperatures (below 0 °C/32 °F). Keep the | |
| • | battery warm by putting it into your pocket. | |
The camera is losing battery | Using the flash or recording videos depletes the | ||
| power quickly | • | battery quickly. Recharge if needed. | |
| Batteries are consumable parts that must be | ||
|
| replaced over time. Get a new battery if the | |
|
| battery life is diminishing quickly. | |
Situation | Suggested remedies | ||
| • | There is no space on the memory card. Delete | |
| • | unnecessary files or insert a new card. | |
| Format the memory card. | ||
| Cannot capture photos | • | The memory card is defective. Get a new | |
| memory card. | ||
| • | ||
| Make sure that the camera is switched on. | ||
| • | Charge the battery. | |
| • | Make sure that the battery is inserted correctly. | |
| The camera freezes | Remove the battery and insert it again. | ||
| While you use the camera, it may heat up. This | ||
| The camera heats up | is normal and should not affect your camera’s | ||
| lifespan or performance. | ||
| The flash does not work | • | The flash option may be set to Off. (p. 67) | |
• | You cannot use the flash in some modes. | ||
| |||
The flash fires unexpectedly | The flash may fire due to static electricity. The | ||
| camera is not malfunctioning. | |||
| |||
Appendixes 149