Before contacting a service center
Situation | Suggested remedies |
•Make sure that the camera is correctly
The TV does not display your connected to the TV with the A/V cable.
photos | • | Make sure that your memory card contains | |
|
| photos. | |
| • | Make sure that the USB cable is connected | |
Your computer does not | • | correctly. | |
Make sure that your camera is switched on. | |||
recognize your camera | |||
• | Make sure that you are using a supported | ||
| |||
|
| operating system. | |
Your computer disconnects | The file transmission may be interrupted by static | ||
the camera while transferring | electricity. Disconnect the USB cable and connect | ||
files | it again. | ||
| Videos may not play on some video player | ||
Your computer cannot play | programs. To play video files captured with your | ||
camera, use the Multimedia Viewer program that | |||
videos | |||
you can install with the | |||
| |||
| your computer. |
Situation | Suggested remedies | ||
| • | End | |
| • | Make sure that | |
| • | settings menu. (p. 134) | |
| Depending on your computer's specifications | ||
|
| and environment, the program may not launch | |
| automatically. In this case, click Start | ||
| All Programs Samsung | ||
properly |
| ||
| Samsung | ||
|
| ||
|
| computer. (For Windows 8, open Start | |
|
| screen, and then select All apps Samsung | |
|
|
| |
|
| Samsung | |
|
| computer. | |
Your TV or computer cannot | SDXC memory cards use the exFAT file system. | ||
display photos and videos | Ensure that the external device is compatible | ||
that are stored on an SDXC | with the exFAT file system before connecting the | ||
memory card. | camera to the device. | ||
Your computer does not | SDXC memory cards use the exFAT file system. | ||
To use SDXC memory cards on a Windows XP | |||
recognize an SDXC memory | |||
computer, download and update the exFAT file | |||
card. | |||
system driver from the Microsoft website. | |||
|
Appendixes 151