Before Calling for Service
| Symptom | Check/Remedy | ||||||||
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| Disc tray does not open. | • Is the power cord plugged securely into the outlet? | ||||||||
| • Turn off the power and then turn it back on. | ||||||||
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Playback does not start. | • Check the region number of the DVD. | ||||||||
| DVD discs purchased from abroad may not be playable. | |||||||||
| • | ||||||||
| player. | ||||||||
| • Make sure that the rating level is correct. | ||||||||
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Playback does not start | • Are you using a deformed disc or a disc with scratches on | ||||||||
immediately when the | |||||||||
| the surface? | |||||||||
Play/Pause button is | • Wipe the disc clean. | ||||||||
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Sound is not produced. | • No sound is heard during fast playback, slow playback, and step | ||||||||
| motion playback. | |||||||||
| • Are the speakers connected properly? Is the speaker setup | ||||||||
| correctly customized? | ||||||||
| • Is the disc severely damaged? | ||||||||
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| Sound can be heard only | • When listening to a CD or radio, sound is output to the front | ||||||||
| speakers (L/R) only. Select "PRO LOGIC II" by pressing |
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| from a few speakers and | (Dolby Pro Logic II) on the remote control to use all six speakers. | ||||||||
not all six. | • Make sure that the DVD disc is | ||||||||
| • If you set C, SL, and SR to NONE in the speaker mode in the | |||||||||
| audio setup of the setup screen, no sound is heard from the | ||||||||
| center speaker and the front left and right speakers. Set C, SL, | ||||||||
| and SR to SMALL. | ||||||||
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| Picture does not appear, sound | • Was the DVD player suddenly moved from a cold place to a warm | ||||||||
| is not produced, or the disc | one? When condensation forms inside the player, remove the disc | ||||||||
| and let the player stand for 1 or 2 hours with the power on. (You | |||||||||
| tray opens 2 to 5 seconds later. | |||||||||
| can use the player again after condensation disappears.) | |||||||||
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Dolby Digital 5.1 CH | • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 | ||||||||
Surround Sound is not | CH Surround Sound is produced only if the disc is recorded with | ||||||||
| 5.1 channel sound. | |||||||||
produced. | • Is the audio language correctly set to DOLBY DIGITAL | ||||||||
| the information display? | ||||||||
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