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Samsung 360W 3.1.2-Kanal Flat Soundbar HW-K850 HW-K850/EN, HW-K850/XN Troubleshooting, TROUBLESHOOTING, Sound is not produced, The unit will not turn on, The remote control does not work

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TROUBLESHOOTING

Troubleshooting

Before requesting service, please check the following.

The unit will not turn on.

• Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

 

 

A function does not work when the button is pressed.

• Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

 

 

 

 

Sound is not produced.

 

• Is the Mute function on?

¼¼Press the VOL button to cancel the Mute function.

• Is the volume set to minimum?

¼¼Adjust the volume.

 

 

The remote control does not work.

 

• Are the batteries drained?

¼¼Replace with new batteries.

• Is the distance between the remote control and main

¼¼Move closer to the unit.

unit too far?

 

 

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

• Your subwoofer may not be connected to the

¼¼Try to connect your subwoofer again.

main unit of the product.

(See page 18)

 

 

The subwoofer drones and vibrates noticeably.

 

• Try to adjust the vibration of your subwoofer.

¼¼Push the WOOFER button on your remote control

 

up or down to adjust its value (between -12, -6 ~ +6).

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