Troubleshooting
Check the table below for basic troubleshooting solutions
If you request service and the problem is not a malfunction, you will be charged for the service call, even if the washer is still under warranty.
Problem | Checkpoints | Action | |
| Check if the electric voltage is | This product can only be used | |
Power does not turn | normal. | with 120 volt line. | |
on. | Check if the power cord is | Plug in the power cord. | |
| completely plugged in. |
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| Check if the door is closed. | Close the door. | |
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| Check if the washing machine is | Press Start/Pause button again | |
| in Paused. | and check if washing proceeds. | |
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The washing machine | Check if water has reached the | If the water pressure is low, it | |
does not operate. | preset water level. | takes a longer time. | |
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| Check if the water tap is closed. | Open the tap. | |
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| Check if the Child Lock is set. | No key works if the Child Lock is | |
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| set. Release the Child Lock. | |
| • Apply hot water on the tap so you can disconnect the water supply | ||
| hose, and then place the hose in hot water. | ||
The drain hose and tub | • Pour warm water into the tub and wait about 10 minutes. | ||
are frozen | • Cover the water hose connection with a hot, wet cloth. | ||
| • When the water supply hose has defrosted, reconnect the hose | ||
| and check if the water supply is normal. | ||
| Check if water is supplied after | Water won't be supplied unless | |
| you press the Start/Pause button. | you press the Start/Pause button | |
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| again. Press the Start/Pause | |
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| button. | |
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Water is not supplied. | Check if the water tap is closed. | Open the tap. | |
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Check if the water supply hose | Clean the filter net using a | ||
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| filter is blocked. | toothbrush. | |
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| Check if the water supply has | If the water supply is cut off, close | |
| been cut off. | the water tap and turn off the | |
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| washing machine. | |
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