trouble- shooting
Problem | Solution |
I cannot power on the unit using the remote control. | < Check that the D33 DAC is powered on with the front panel power button. |
| < Check that the D33 DAC is connected to an active power outlet and the outlet, if |
| switched, is switched on. |
The power LED is red and there is no sound. | < The D33 DAC is in standby mode. |
| < Press any button on the front panel or press the remote control 2 key to power |
| on the unit. |
| < If the 12V Trigger input is connected to an amplifier, the D33 will power on from |
| standby when the amplifier is powered on. |
The remote control does not work | < Check that the batteries are installed. |
| < Replace the batteries |
| < Check that the remote sensor (behind the FMJ logo on the front panel) is not |
| obscured. |
| < Check that the remote sensor is not in direct sunlight or illuminated by sources |
| of interference such as fluorescent lighting or a television screen. |
| < The remote control has a range of 15m. Move closer than 15m. |
I cannot adjust the volume using the remote control | < The remote control volume keys are designed to operate the volume control of |
| an Arcam amplifier. If you are not using an Arcam amplifer, use your amplifier's |
| remote control to adjust the volume. |
| < Ensure that you connect the D33 DAC to an amplifier with a volume control. |
| < Ensure that the remote control has |
I have connected and selected a source but there is no sound and the source LED | < Check that the source equipment is powered on. |
remains red. | < Check that the source equipment is connected correctly to the selected input. |
| |
I have connected and selected a source but there is no sound and the source LED | < For A/V S/PDIF sources: check that the source equipment is not set to surround |
flashes green. | sound bitstream output. Set the source S/PDIF output to 'PCM Stereo' or |
| equivalent. Refer to the source equipment manufacturer's handbook for further |
| details. |
I have connected my MP3 player, USB flash drive or hard drive to the USB input but | < The D33 DAC does not support MP3 players, USB flash drives or hard drives. |
there is no sound. | < Connect your device to a computer and connect the computer to the D33 for |
| playback. |
I have connected my computer to the USB input but the USB LED remains red and the | < Check that the USB select switch is set to the correct position for the socket you |
computer has not responded. | have connected to. |
I have connected my computer to the Class II USB input and the computer is asking for | < The computer does not have the Class II device driver installed. |
a device driver. | < Disconnect the D33 DAC from the computer, install the driver and follow the |
| |
| |
The USB input is not working with my computer | < Refer to the USB FAQ on the Arcam website: http://www.arcam.co.uk |
The iPod input is not working with my Apple device | < Ensure that the Apple device is connected to the D33 iPod socket using an Apple |
| docking connector to USB cable. |
| < Ensure that your Apple device software is |
| your computer and running iTunes. |
| < Ensure that your device is supported; only Apple devices with a digital audio |
| output can be used. See page |
E-11
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