trouble- shooting

Problem

Solution

I cannot power on the unit using the remote control.

< Check that the D33 DAC is powered on with the front panel power button.

 

< Check that the D33 DAC is connected to an active power outlet and the outlet, if

 

switched, is switched on.

The power LED is red and there is no sound.

< The D33 DAC is in standby mode.

 

< Press any button on the front panel or press the remote control 2 key to power

 

on the unit.

 

< If the 12V Trigger input is connected to an amplifier, the D33 will power on from

 

standby when the amplifier is powered on.

The remote control does not work

< Check that the batteries are installed.

 

< Replace the batteries

 

< Check that the remote sensor (behind the FMJ logo on the front panel) is not

 

obscured.

 

< Check that the remote sensor is not in direct sunlight or illuminated by sources

 

of interference such as fluorescent lighting or a television screen.

 

< The remote control has a range of 15m. Move closer than 15m.

I cannot adjust the volume using the remote control

< The remote control volume keys are designed to operate the volume control of

 

an Arcam amplifier. If you are not using an Arcam amplifer, use your amplifier's

 

remote control to adjust the volume.

 

< Ensure that you connect the D33 DAC to an amplifier with a volume control.

 

< Ensure that the remote control has 'line-of'sight' to the amplifier.

I have connected and selected a source but there is no sound and the source LED

< Check that the source equipment is powered on.

remains red.

< Check that the source equipment is connected correctly to the selected input.

 

I have connected and selected a source but there is no sound and the source LED

< For A/V S/PDIF sources: check that the source equipment is not set to surround

flashes green.

sound bitstream output. Set the source S/PDIF output to 'PCM Stereo' or

 

equivalent. Refer to the source equipment manufacturer's handbook for further

 

details.

I have connected my MP3 player, USB flash drive or hard drive to the USB input but

< The D33 DAC does not support MP3 players, USB flash drives or hard drives.

there is no sound.

< Connect your device to a computer and connect the computer to the D33 for

 

playback.

I have connected my computer to the USB input but the USB LED remains red and the

< Check that the USB select switch is set to the correct position for the socket you

computer has not responded.

have connected to.

I have connected my computer to the Class II USB input and the computer is asking for

< The computer does not have the Class II device driver installed.

a device driver.

< Disconnect the D33 DAC from the computer, install the driver and follow the

 

 

on-screen instructions.

The USB input is not working with my computer

< Refer to the USB FAQ on the Arcam website: http://www.arcam.co.uk

The iPod input is not working with my Apple device

< Ensure that the Apple device is connected to the D33 iPod socket using an Apple

 

docking connector to USB cable.

 

< Ensure that your Apple device software is up-to-date by connecting the device to

 

your computer and running iTunes.

 

< Ensure that your device is supported; only Apple devices with a digital audio

 

output can be used. See page E-7 for a compatibility list.

E-11

English

Page 11
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321 Studios D33 manual Problem Solution

D33 specifications

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