46 APPENDIX A: TECHNICAL SUPPORT
Support from Your Network Supplier If you require additional assistance, contact your network supplier. Many suppliers
are authorized 3Com service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
■Product model name, part number, and serial number
■A list of system hardware and software, including revision levels
■Diagnostic error messages
■Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on
how to contact 3Com.
Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or
from your network supplier, 3Com offers technical telephone support services. To
find out more about your support options, call the 3Com technical telephone
support phone number at the location nearest you.
When you contact 3Com for assistance, have the following information ready:
■Product model name, part number, and serial number
■A list of system hardware and software, including revision levels
■Diagnostic error messages
■Details about recent configuration changes, if applicable
Here is a list of worldwide technical telephone support numbers. These numbers
are correct at the time of publication. Refer to the 3Com Web site for updated
information.
Country Telephone Number
Asia, Pacific Rim
Australia
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
Pakistan
Philippines
P.R. of China
Singapore
S. Korea
Taiwan, R.O.C.
Thailand
1 800 678 515
800 933 486
+61 2 9242 5179 or
000800 6501111
00 531 616 439
03 5783 1270
1800 801 777
0800 446 398
+61 2 9937 5083
1235 61 266 2602
10800 61 00137 or
021 6350 1590 or
00800 0638 3266
800 6161 463
02 3455 6455 or
00798 611 2230
0080 611 261
001 800 611 2000
Or, send a description of the problem by email to: apr_technical_support@3com.com