3Com 11 Mbps A

ATECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of

services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the

most recent information, 3Com recommends that you access the 3Com

Corporation World Wide Web site.

Services 3Com offers worldwide product support 24 hours a day, 7 days a week, through

the following online systems:

■World Wide Web site

■3Com Knowledgebase Web Services

■3Com FTP site

World Wide Web Site To access the latest networking information on the 3Com Corporation World

Wide Web site enter this URL into your Internet browser:

http://www.3com.com/

This service provides access to online support information such as technical

documentation and software library, as well as support options that range from

technical education to maintenance and professional services.

3Com Knowledgebase

Web Services This interactive tool contains technical product information compiled by 3Com

expert technical engineers around the globe. Located on the World Wide Web at

http://knowledgebase.3com.com, this service gives all 3Com customers and

partners complementary, round-the-clock access to technical information on most

3Com products.

3Com FTP Site Download drivers, patches, software, and MIBs across the Internet from the 3Com

public FTP site. This service is available 24 hours a day, 7 days a week.

To connect to the 3Com FTP site, enter the following information into your FTP

client:

■Hostname: ftp.3com.com

■Username: anonymous

■Password: <your Internet e-mail address>

You do not need a user name and password with Web browser software such as

Netscape Navigator and Internet Explorer.