TROUBLESHOOTING AND ONLINE HELP RESOURCES
102
RapidComm TroubleshootingTips
PROBLEM: The lights in the RapidComm
Voice software’s modem light monitor do not
correspond to the actual lights on an external
modem.
DIAGNOSIS: Under certain circumstances,
the modem light monitor does not correctly
report the activity of the modem. We are
aware of this problem and are working to
rectify the situation in upcoming versions of
the software.
PROBLEM: The station ID works
intermittently.
DIAGNOSIS: Under certain circumstances
(including receiving a fax), the station ID may
not work properly.
PROBLEM: RapidComm Voice does not
work properly at 115.2 kbps.
DIAGNOSIS: The presence of disk
compression software on your system
hampers the RapidComm Voice software’s
ability to work properly at 115.2 kbps.
Removal of the disk compression software
from your system will allow RapidComm
Voice to operate properly at 115.2 kbps.

A Note to User’s with Older

Versions of RapidComm Voice

on Their Systems

You must uninstall older versions of
RapidComm Voice from your system before
installing the most recent version (contained on
the CD-ROM that came with your new
modem). Otherwise you may introduce
conflicts in your system that will hamper the
RapidComm Voice software’s ability to work
properly.