3Com 3CRDW696 manual Returning Products for Repair, 3Com Connection Assistant

Returning Products for Repair

Before you send a product directly to 3Com for repair, you must first obtain an authorization number. Products sent to 3Com without authorization numbers will be returned to the sender unopened, at the sender’s expense. To obtain an authorization number, go to the Web site listed above for your region.

3Com Connection Assistant

The 3Com Connection Assistant is included on the Installation CD and is interactive software that gives you an easy to use diagnostic and repair tool. Using this tool makes troubleshooting easier and helps you quickly resolve problems. Go to D:\Install\Connection Assistant\Install.exe (where

D:is your CD-ROM drive) to find this utility. Using the Connection Assistant you can:

•Automatically check your computer and repair problems

•Search for solutions for specific hardware or software problems

•Connect, via the Internet, to technical support when you need assistance with your computer hardware and software

•Get assistance even if you are not connected to the Internet

Connection Assistant Toolbar

The toolbar at the top of the Connection Assistant Home Page includes these options:

•Connection Assistant Home—clicking this link will always return you to the Connection Assistant Home Page.

•Assisted Service—Click this link to send a request for assistance to a technical support engineer if you need help fixing a Network Interface Card problem.

•Options—Set different security, message, and display options for your Connection Assitant pages.

•Help—Browse Help information for a variety of topics, links and features related to the 3Com Connection Assistant