56APPENDIX A: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS
Purchase Extended | To enhance response times or extend your warranty benefits, you can |
Warranty and | purchase |
Professional | software upgrades, onsite assistance, or advanced hardware |
Services | replacement. |
| Experienced engineers are available to manage your installation with |
| minimal disruption to your network. Expert assessment and |
| implementation services are offered to fill resource gaps and ensure the |
| success of your networking projects. For more information on 3Com |
| Extended Warranty and Professional Services, see: |
| http://www.3com.com/ |
| Contact your authorized 3Com reseller or 3Com for additional product |
| and support information. See the table of access numbers later in this |
| appendix. |
|
|
Access Software | You are entitled to bug fix / maintenance releases for the version of |
Downloads | software that you initially purchased with your 3Com product. To obtain |
| access to this software, you need to register your product and then use |
| the Serial Number as your login. Restricted Software is available at: |
| http://eSupport.3com.com/ |
| To obtain software releases that follow the software version that you |
| originally purchased, 3Com recommends that you buy an Express or |
| Guardian contract, a Software Upgrades contract, or an equivalent |
| support contract from 3Com or your reseller. Support contracts that |
| include software upgrades cover feature enhancements, incremental |
| functionality, and bug fixes, but they do not include software that is |
| released by 3Com as a separately ordered product. Separately orderable |
| software releases and licenses are listed in the 3Com Price List and are |
| available for purchase from your 3Com reseller. |
