Page 52 Basic Handbook for the Palm III Organizer
Troubleshooting
If you encounter a problem with your Palm III organizer, look in this
section for the description that most clo se ly matches the symptoms
you observe and try the suggestions listed.
Important: For troubleshooting tips not included in this handbook,
refer to either the README.TXT file or the HelpNo tes file
located in the Palm Desktop directory. These files are also
on the installation CD-ROM (and diskettes).

Installation Troubleshooting

Do not place your Palm III organizer in the cradle while installing the
Palm Desktop software. If the Palm III organizer is in the cradle, the
installation progr am may incorrectly det ect that a modem is att ached
to one of your available serial ports.

HotSync® Troubleshooting

A Local HotSync opera t i on does not complete succ essfully:
■Make sure HotSync Manager is running. If HotSync Ma nager is
running, exit and res tart it.
■Make sure you select ed Local from the Ho tSync Manager menu or
the Palm Desktop menu.
■Check the cable connection between the Palm III organizer cradle
and the serial port on your computer.
■Make sure you selected the corr ect serial port on the Local tab in
the Setup dialog. It should be set to the port where you connected
the Palm III organizer cradle.
■Try a lower baud rate setting on the Local tab in the Setup dialog.
■Make sure you are not runn i ng an ot her program — such as
America Online, CompuServe or WinFax — that uses the serial
port you selected in the Setup dialog box.
■Read the HotSync Log for the user account for which you are
performing a HotSync operation.
A Modem HotSync operation does not complete successfully:
Check the following on your computer:
■Make sure your computer is turned on, and that it does not shut
down automaticall y as pa r t of an energy-saving fe at u re .