Chapter 5 Page 53
■Make sure the modem connec te d to your computer is turned on
and is connected to the outgoing phone line.
■Confirm that your modem doesn't have an auto-off feature
enabled.
■Make sure the modem is connected properly to a serial port on
your computer and is connected to the incoming phone line.
■Confirm that the Setup String in the Setup dialog box configures
your modem correctly. You may need to select a different Modem
Type or enter a custom Setup String. Most modems hav e a Set up
String that causes them to send initial connection sounds to a
speaker. You can use these sounds to check the modem
connection.
■Confirm that the Speed setting in the Setup dialog box is
appropriate for your modem.
■If you have problems using the As Fast As Possible option or a
specific speed, try using a slower speed.
■Make sure you selected Modem from the HotSync Manager menu.
■Make sure you are not running another program — such as
America Online, CompuServe or WinFax — that uses the serial
port you selected in the Setup dialog box.
■Make sure your modem resets before you try again. (Turn off your
modem, wait a minute, then turn it back on.)
Check the following on your Palm III organizer:
■Make sure you are using the Palm modem cable to connect to your
modem.
Important: Do not attempt to use other cables to connect a Pa lm III
organizer to a modem.
■Check the modem cable connection between your Palm III
organizer and your modem.
■Confirm that your modem is turned on.
■Make sure the modem you are using with your Palm III organizer
has an on-off switch. Your Palm III organizer cannot “wake up” a
modem that has an auto-off feature.
■Make sure the dialing instruction d ial s the c or rect p hon e numb er.
■If you need to dial an outside line prefix, make sure you selected
the Dial Prefix option on your Palm III organizer and entered the
correct code.