Appendix D

Technical Support

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the very latest, 3Com recommends that you access the 3Com Corporation World Wide Web site.

Online Technical

3Com offers worldwide product support 24 hours a day, 7 days a week, through the

Services

following online systems:

 

• World Wide Web site

 

3Com FTP site

 

• 3Com Bulletin Board Service (3Com BBS)

 

SM

 

3ComFacts automated fax service

World Wide Web

 

Access the latest networking information on the 3Com Corporation World Wide Web

Site

site by entering the URL into your Internet browser:

 

http://www.3com.com/

 

This service provides access to online support information such as technical

 

documentation and software library, as well as support options ranging from

 

technical education to maintenance and professional services.

3Com FTP Site

 

Download drivers, patches, and software, across the Internet from the 3Com public

 

FTP site. This service is available 24 hours a day, 7 days a week.

 

To connect to the 3Com FTP site, enter the following information into your FTP

 

client:

 

 

Hostname: ftp.3com.com (or 192.156.136.12)

 

Username: anonymous

 

Password: <your Internet e-mail address>

Note

A user name and password are not needed with Web browser software such as

Netscape Navigator and Internet Explorer.

Technical Support

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3Com S21x installation manual Technical Support

S21x specifications

The 3Com S21x series represents a breakthrough in networking technology, specifically designed for small to medium-sized businesses looking for reliable and efficient networking solutions. This series is renowned for its robust features, which enhance connectivity while simplifying management, making it a go-to choice for organizations striving to optimize their network infrastructures.

One of the standout features of the 3Com S21x is its impressive port capacity. With multiple Ethernet ports, the switch facilitates seamless connections for various devices, ensuring that businesses can scale their operations without worrying about bandwidth limitations. The S21x supports both Fast Ethernet and Gigabit Ethernet connections, providing flexibility for different networking demands.

In addition to its port capabilities, the 3Com S21x incorporates advanced Power over Ethernet (PoE) technology. This feature enables the switch to deliver power to connected devices such as IP cameras, VoIP phones, and wireless access points directly through the network cable. This not only reduces the need for external power sources but also simplifies installation and lowers overall costs.

Another significant characteristic of the S21x is its Layer 2 switching capabilities. This means the device is equipped to handle basic data switching tasks efficiently, including VLAN support for network segmentation and traffic management. VLANs enhance security by isolating sensitive data traffic within specific segments, providing an additional layer of protection for network resources.

The 3Com S21x is also designed with ease of management in mind. It utilizes a user-friendly web-based interface that allows IT staff to configure and monitor the switch effortlessly. This accessibility ensures that even those with minimal networking experience can manage the device effectively, reducing the likelihood of configuration errors and downtime.

Furthermore, the S21x series is built with reliability at its core. The hardware is designed to withstand typical operating conditions in an office environment, minimizing the risk of failure and ensuring consistent performance. Coupled with a focus on energy efficiency, this series helps businesses reduce their operational costs while maintaining a green footprint.

In summary, the 3Com S21x series stands out in networking solutions for small to medium-sized enterprises, featuring a robust combination of port capacity, PoE support, Layer 2 functionality, easy management, and reliability. Organizations looking to enhance their network performance will find the S21x to be an invaluable asset, capable of growing with their needs while ensuring efficient and secure connections.