Troubleshooting
RFID tag reading problems
Symptom | Solution |
|
|
System doesn’t read tags | • Make sure the item is tagged with 3M RFID tags. |
| • Make sure the tag is not blank or disabled by trying a tag known |
| to be good. |
| • Make sure you are placing the tag within the read range of the |
| RFID pad by placing the tag in the middle of the pad. |
System doesn’t read a particular | The tag type may not be configured. Call 3M service. |
tag type |
|
Pad read range reduced to less | Make sure the pad is at least 2 in. [5 cm] from metal. |
than 6 in [15 cm] |
|
Barcode scanner problems
•If the scanner has a poor read rate, check for dust and fingerprints on the scanner window and clean if necessary with a clean, dry
•If the scanner can’t read a particular barcode symbology, add the new symbology. See the scanner documentation for information.
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