Chapter 3 | Maintenance and Troubleshooting | 29 |
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Problem | Possible Causes and Solutions |
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Is the monitor in Power Management mode?
Touch the screen, press any key on the keyboard, or move the mouse to restore operation.
Are the brightness and contrast settings too low?
Use the monitor controls to adjust these values.
Troubleshooting the Touch Screen
If you are experiencing problems with the touch screen, check the following list of common installation errors.
Table 3. Common Touch Screen Installation Issues
Common | Possible Solutions | |
Installation Issues |
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Touch screen does not | • Review the installation procedures. Are all | |
respond to touch | cables connected properly? | |
| • After you installed TouchWare, did you restart | |
| your PC to activate the touch screen driver? | |
| • Are the communication settings correct? Is the | |
| touch screen trying to use the COM port or IRQ | |
| of another device (for example, a mouse)? If | |
| so, a hardware device conflict will result and | |
| the touch screen will not work. | |
Touch screen is not | Calibrate the touch screen for the current video | |
accurate | resolution and operating system. | |
Cursor does not follow | Calibrate the touch screen for the current video | |
finger movement or | resolution and operating system. | |
does not reach the |
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edges of the screen |
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Cursor is not located | • Open the touch screen control panel and make | |
directly underneath | sure all cursor offsets (vertical, edge/horizontal) | |
your finger | are turned off. | |
| • Calibrate the touch screen for the current video | |
| resolution and operating system. | |