A.O. Smith DSE-5 THRU DSE-120 warranty Checklist, Not enough or no hot water

5.Remove the bolts from each element.

6.Remove the elements from the openings.

•Use a twisting, pulling action to remove elements scaled beyond size of the tank openings.

•Brush loose scale from elements.

7.Lime scale removal.

•Place limed ends of heating elements into UN•LIME delimer and allow scale to dissolve. Do not permit delimer or water to contact heating element electrical terminals.

Other scale removal:

•Silicates, sulfates and aluminates must be removed by scraping or other mechanical means. Lime scale solvents will not remove these types of scale which are occasionally encountered.

8.Flush cleaned ends of elements with water when deliming or cleaning is completed.

9.Remove sediment and scale from the tank bottom through the access provided by the element opening(s).

•The cold water inlet valve and drain valve may be opened to aid the cleanout process.

10.Clean remaining gasket material from tank and element flanges. DO not reuse original element gaskets.

•The element gaskets should be replaced whenever an element is removed.

11.Put new gaskets on each element and install into tank openings.

•Uniformly tighten element bolts.

12.Attach element wires to connection points from which they were removed.

13.Follow FILLING instruction to restore hot water service.

•Check for water leaks around elements and proper operation when heater is filled.

•Close front access door.

CHECKLIST

Before calling for service, check the following points to see if the cause of trouble can be identified and corrected. Reviewing this checklist may eliminate the need of a service call and quickly restore hot water service. Figure 1 identifies the location of all of the heater components.

BE SURE TO TURN OFF THE ELECTRICITY WHEN CHECKING EQUIPMENT.

Not enough or no hot water.

1.Be certain the electrical disconnect switch serving the water heater is in the ON position.

2.Check the fuses.

•The electrical disconnect switch usually contains fuses.

3.If the water was excessively hot, and is now cold, the high limit switch may have operated.

•To reset, remove the plug from the top cover of the heater and push the reset button.

•Repeated operation of the high temperature cutoff should be investigated by your dealer.

4.The capacity of the heater may have been exceeded by a large demand for hot water.

•Large demands require a recovery period to restore water temperature.

5.Cooler incoming water temperature will lengthen the time required to heat water to the desired temperature.

6.Look for hot water wastage and leakage.

7.Sediment or lime scale may be affecting water heater operation. Refer to page 18 for details.

Water is too hot

1.Refer to TEMPERATURE REGULATION.

Water heater makes sounds

1.Sediment or lime scale accumulations on the elements causes sizzling and hissing noises when the heater is operating.

•The sounds are normal. However, the tank bottom ` and elements should be cleaned. Refer to page 18 for details.

2.Some of the electrical components of the water heater make sounds which are normal.

•Contactors will “click” or snap as the heater starts and stops.

•Contactors often hum.

Water leakage is suspected.

1.Check to see if the heater drain valve is tightly closed

2.If the outlet of the relief valve is leaking it may represent:

•Excessive water temperature.

•Faulty relief valve.

•Excessive water pressure.

•Excessive water pressure is the most common cause of relief valve leakage. It is often caused by a “closed system”. A check valve in the inlet system will not permit the expanded hot water volume to equalize pressure with the main. A relief valve must release this water or the water heater or plumbing system will be damaged.

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