Troubleshooting

Why are there no prompts on the screen when a Call Waiting call comes in?

You must subscribe to Call Waiting Identiﬁcation† from your telephone company.

Why is the light not coming on with a new Voice Mail Message?

You must subscribe to the “Visual” Message Waiting† service from your telephone company for this function to work.

Why don’t numbers I return from the Callers List connect?

Incoming calls are recorded with the area code attached, whether they are long distance or local calls.You may have to remove the area code from local calls in order to call from the Callers List, or use the Area Code option in the options list to have local area codes automatically removed. See the section “Customizing your phone” for information about the Area Code option. Alternatively, you may need to add ‘1’ before long distance numbers in order to dial long distance.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset.

Why is my display blank?

Ensure that the power adaptor is fully plugged into the electrical outlet, and that the outlet is supplying power (you can test this with another electrical device, such as a lamp).

How do I set the time and date?

If you subscribe to the Caller ID† service, the ﬁrst incoming call will update the phone with the correct time & date. Otherwise, use the Time/Date option in the options list to manually set the time and date.

Why can I only see 4 options when the user guide says there are 9?

The telephone screen will only show 4 options at a time. To see

more, press the down arrow button s.

How do I remove the stand from the phone?

Place one hand on top of the phone, and place the other hand on the top of the stand. Pull the stand away from the telephone. You will have to pull quite forcefully, but this will not break the stand.

Can I turn the light on the screen off?

No. You can only adjust the contrast of the display.

Why are Callers not identiﬁed on the display?

Caller ID† information usually arrives between the ﬁrst and second ring. Let the telephone ring at least twice before answering. Make sure you subscribe to Caller ID† services from your local telephone company.

Why can’t I dial a number in the Callers List?

You must subscribe to a Caller ID† service for names and/or numbers to be recorded in the Callers List. If the number of the caller is unknown

20Model 470 User Guide

470 specifications

The Aastra Telecom 470 is a sophisticated communication device designed for businesses seeking to enhance their telecommunications systems. Renowned for its reliability and user-friendly features, the Aastra 470 is ideal for small to medium-sized enterprises. It provides a perfect blend of functionality, flexibility, and design, which makes it a favored choice among organizations that prioritize effective communication.

One of the main features of the Aastra 470 is its crystal-clear audio quality. The device supports wideband audio technology, which enables a higher frequency range for voice transmission, thereby improving clarity and reducing misunderstandings during conversations. This enhances the quality of both local and remote communications, making it an essential tool for businesses that rely on clear dialogue with clients and colleagues.

Another defining characteristic of the Aastra 470 is its extensive range of programmable features. The device allows users to customize settings according to their preferences, including programmable keys, call logs, and speed dial options. This flexibility helps streamline operations, allowing personnel to manage their calls more efficiently and effectively.

The Aastra 470 is equipped with advanced connectivity features. It supports various telephony interfaces, allowing seamless integration with both traditional phone lines and Voice over Internet Protocol (VoIP) systems. This versatility means users can enjoy the benefits of modern technology without sacrificing their existing infrastructure. Additionally, the device offers compatibility with various communication protocols, enabling it to function in diverse environments.

Enhanced security features are also prevalent in the Aastra 470, providing businesses with peace of mind regarding their communications. The device includes encryption and security protocols to safeguard sensitive conversations and data transmission, essential for companies operating in regulated industries where confidentiality is paramount.

Durability and design are other noteworthy traits of the Aastra 470. Its robust construction ensures long-lasting performance, even in high-pressure environments. The ergonomic design coupled with a clear, user-friendly interface makes navigation simple for users of all skill levels.

In summary, the Aastra Telecom 470 is a comprehensive telecommunications solution that combines advanced technology, high-quality audio, flexible features, and robust security measures. Its ability to integrate seamlessly with existing systems makes it a valuable asset for businesses looking to enhance their communication capabilities. With the Aastra 470, organizations can facilitate better collaboration, improve customer interactions, and streamline their overall communication processes.

Aastra Telecom 470 manual Troubleshooting

Models: 470