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64 | Troubleshooting |
There is no audio coming from my computer.
Check the following:
•The volume may be muted. In Windows, look at the volume control icon on the taskbar. If it is
•The volume level may be too low. In Windows, click on the volume control icon on the taskbar, and then use the slider control to increase the volume level.
•If headphones are connected to the headphone jack on the computer, your computer's
My external microphone does not work.
Check the following:
•Make sure that the external microphone is properly plugged into the
•Make sure that the volume is not muted or set too low.
I can't eject the optical drive tray with my computer turned off.
The computer needs to be turned on for the optical drive eject button to function. If you need to eject the optical drive tray when the computer is turned off, push a straightened paper clip into the optical drive emergency eject hole. See “Emergency ejection of the optical drive tray” on page 23 for more information.
The keyboard does not respond.
Try attaching an external USB keyboard to one of your computer's USB ports. If it works, the internal keyboard might have become disconnected. Contact your dealer or an authorized service center.
The floppy disk drive cannot read a diskette.
Check the following:
•Make sure the diskette is properly inserted in the floppy disk drive.
•Make sure that the diskette is formatted.
•Try to read a second diskette. If this works, then the first diskette might have a problem.
•If the diskette is not the cause of the problem, then the drive head might be dirty. Clean it using a drive head cleaning kit.
