Acer 5230, 5630Z SERIES manual Troubleshooting, Symptoms Verified Go To

Chapter 4

Troubleshooting

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)	Go To
Power failure. (The power indicator does	“Power System Check” on page 103.
not go on or stay on.)
POST does not complete. No beep or error	“Power-OnSelf-Test (POST) Error
codes are indicated.	Message” on page 106
	“Undetermined Problems” on page 120
POST detects an error and displayed	“Error Message List” on page 107
messages on screen.
Other symptoms (i.e. LCD display problems	“Power-OnSelf-Test (POST) Error
or others).	Message” on page 106
Symptoms cannot be re-created	Use the customer-reported symptoms and
(intermittent problems).	go to “Power-OnSelf-Test (POST) Error
	Message” on page 106
	“Intermittent Problems” on page 119
	“Undetermined Problems” on page 120

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